Team Leader - Community Medical Providers (CMP)

Sante Health•Fresno, CA

About The Position

The Team Leader plans and coordinates clerical and clinical work at an individual Community Medical Providers (CMP) medical office in Fresno, California. The role supports site staff with work planning, policies and procedures, prioritization, deadlines, and coordination to ensure high-quality patient care. It also handles personnel and operational matters, payroll submissions, billing troubleshooting, and facility repair tracking.

Requirements

High school diploma or equivalent.
Previous experience as an office manager in a medical office or health care setting.
Experience handling employee concerns, patient complaints, and day-to-day operational challenges.
Knowledge of CMP policies, procedures, and systems; human resource management techniques; clinical office procedures; computer systems and applications; medical practices and terminology, including CPT-4 and ICD-9 coding; and grammar, spelling, punctuation, and sentence structure.
Skill in planning, organizing, delegating, and supervising; evaluating existing methods and procedures; and operating a variety of office equipment.
Ability to deal effectively with patients, medical and CMP Management staff, and the public; read, interpret, and apply policies and procedures; and communicate clearly.

Nice To Haves

Additional education.
Courses in medical terminology and health care office management.

Responsibilities

Delegate clerical and clinical work activities and functions to site staff.
Help site staff develop and implement short- and long-term work plans and objectives.
Help site staff understand and implement organizational policies and procedures.
Develop guidelines to prioritize work, evaluate effectiveness, and modify activities as needed.
Help establish deadlines for work assignments and monitor work status and progress.
Identify, analyze, and resolve work problems with support from CMP Management.
Assist with recruiting, hiring, and developing site staff.
Evaluate performance and recommend merit increases, promotions, and improvement actions.
Handle personnel matters, including required forms and procedures.
Attend required meetings and participate in committees as requested.
Coordinate staff efforts to support high-quality patient care.
Participate in professional development activities.
Maintain strict confidentiality.
Prepare and submit payroll information to the payroll department.
Troubleshoot and research billing problems.
Manage and track necessary facility repairs.
Perform other job-related duties as requested.