Community Team Leader

Patagonia•Costa Mesa, CA

4d•Onsite

About The Position

The Community Team Leader sets the tone for community building in the store and brings the Patagonia story to life. As part of the leadership team, this role leads the Retail Environmental Activism Program and the store’s events programming, social media, and local email marketing. The role also directs and supervises team members on the sales floor to deliver an impactful customer experience and impeccable customer service. It is primarily a retail team leader position, with an average of eight hours per week spent on activism and marketing tasks; this may change based on business needs. The position is based at the Costa Mesa, California retail location and reports to the Retail Store General Manager. Current hiring needs are for 30–39 hours per week, with open availability. Stores are open seven days a week, and shifts may begin or end up to two hours outside business hours. Team Leaders support store opening and closing, must have availability for at least one opening and one closing shift per week, help ensure required staff meal and rest breaks are accommodated, and may need to support the store outside business hours. Schedules can vary week to week and are posted three weeks in advance. The role includes community outreach and activism, customer service, marketing, team leadership and development, hiring and training support, product and business learning, shipment and inventory work, visual merchandising, security and loss prevention, and accurate point-of-sale operations. The employee is expected to foster a supportive, positive, respectful, and harassment-free workplace and contribute to a positive, cooperative, and professional environment. The work requires standing and walking for extended periods during shifts of up to eight hours; reaching overhead, bending, squatting, kneeling, carrying products, climbing stairs with items, performing store maintenance, safely lifting up to 55 pounds, and climbing ladders.

Requirements

Experience as a retail supervisor leading a team and/or supervising others.
Experience organizing, developing, and implementing public programs while engaging team and community participation.
Ability to foster team member development with direct strategies that support the business; give and receive constructive feedback.
Proactive organizational skills and attention to detail and accuracy.
Ability to manage time, arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
Ability to adapt to changing situations and priorities while maintaining positive workplace morale and encouraging team engagement.
Effective written and verbal communication skills.
Ability to use computer systems and learn new systems quickly, and teach them to others.
Problem-solving skills and a helpful, courteous approach that welcomes innovative ideas.
Emotional intelligence, consistent performance and demeanor, and ability to assist with conflict management.
Ability to stand and walk for extended periods during shifts of up to eight hours per day.
Ability to reach overhead, bend, squat, kneel, and carry products needed for customer service, inventory, events, and merchandising.
Ability to walk up and down stairs while carrying boxes, products, and other items.
Ability to regularly perform store maintenance, including sweeping, vacuuming, emptying trash, and cleaning.
Ability to safely lift up to 55 pounds and climb ladders.
Open availability for a current schedule need of 30–39 hours per week, including at least one opening shift and one closing shift per week.
Ability to support store opening and closing and, as needed, provide support outside store hours.

Responsibilities

Inspire the team to live Patagonia’s purpose in the store and community, and use the store as a platform for learning and activism in collaboration with local sports and activism communities.
Deliver best-in-class customer service and ensure Customer Experience Guides have the tools and resources to provide exceptional service.
Maintain activism processes and systems using the Activism Workbook; oversee product donations, tabling, and grants; and serve as a contact for local disaster relief or resilience programming.
Motivate and manage the team’s completion of 18 Activism Hours per employee each calendar year.
Plan and execute events, maintain the store’s Instagram account, prepare and send monthly newsletters, and educate the team about Patagonia marketing campaigns.
Drive team engagement; coach employees; identify and delegate daily priorities and growth opportunities; and partner with other leaders to address them.
Assist with hiring and train employees, supporting their development through coaching and feedback.
Use independent judgment to develop employees’ communication and ownership skills, maintain a feedback loop, and support their growth within their roles and interests.
Learn about product technical aspects and new products and business services to support customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards, including folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice and support security measures, prevent theft, handle safety situations, and promptly report and resolve concerns.
Create a supportive, positive, respectful, and harassment-free work environment and support team and company goals.
Ensure accuracy in point-of-sale operations and perform Customer Experience Guide duties alongside the team.
Provide oversight to direct reports for day-to-day tasks and projects, and help ensure staff lunch and rest breaks are accommodated.
Support store opening and closing and be available outside store hours as needed.