Team Leader, Community Mental Health

Thresholds • Chicago, IL

1d

About The Position

The Team Leader supervises a team of 3–6 Community Support Specialists (CSS) providing mental health services in the community. The role combines direct client service with shared case management responsibilities and oversight of program goals. Team Leaders help clients access resources, navigate complex systems, strengthen daily living skills, attend appointments and other activities, develop symptom-management plans, and learn coping skills.

Team Leaders establish and maintain community relationships and help create a supportive team culture. Through regular team meetings and supervision, they motivate and coach staff, provide direct feedback, support staff in meeting billing targets, encourage collaboration on client care, and help staff address challenges. They share knowledge of harm reduction, trauma-informed care, and evidence-based practices. The position includes an on-call rotation and requires transporting clients in the employee’s personal car.

Requirements

• Passion for mental health advocacy.
• Strong communication and teaching skills.
• Adaptability to staff and client needs.
• Excellent time-management and organizational skills.
• Valid driver’s license, current car insurance, and a car for daily use.
• Willingness to transport clients in a personal car.
• An eligible education and experience path includes a master’s degree in Psychology, Social Work, or a related field.
• An eligible education and experience path includes an LSW, LPC, LCSW, or LCPC.

Nice To Haves

• Previous supervisory experience.

Responsibilities

• Supervise a team of 3–6 Community Support Specialists.
• Provide direct mental health services and share case management duties within the team.
• Lead by example, provide guidance, and develop the clinical skills of CSS staff.
• Keep sight of the program’s overarching goals while providing direct service.
• Build and maintain community relationships and contribute to the program’s network of resources.
• Connect clients with resources and help them navigate complex systems.
• Help clients strengthen daily living skills, including by driving them to appointments, benefits offices, and grocery stores.
• Collaborate with clients on symptom-management plans and teach coping skills.
• Engage and motivate staff during team meetings and supervision.
• Provide direct feedback, coach staff to meet billing targets, promote collaboration on client care, and help staff work through challenges.
• Share knowledge of harm reduction, trauma-informed care, and evidence-based practices.
• Participate in an on-call rotation.
• Provide transportation to clients in a personal vehicle.

Benefits

• Competitive annual pay of $70,400–$73,400, based on education, experience, and licensure.
• $1,000 salary increase for LSW or LPC licensure for clinical roles.
• $1,000 salary increase for CRSS.
• Generous paid time off.
• Dental insurance.
• Vision insurance.
• Four medical insurance plans.
• 403(b) retirement plan with 3% employer match.
• Employee assistance program (EAP).
• Mileage reimbursement.
• Cell phone reimbursement up to $50 per month.
• Public service loan forgiveness.
• No-cost supervision for clinical licensure (LSW, LCSW, LPC, LCPC).
• Reimbursement for licensure and licensure renewal.
• Ongoing opportunities for training, clinical supervision, and leadership development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager