Team Leader: Mental Health Crisis Co-Response

Rosecrance•Rockford, IL

4d•Onsite

About The Position

The Crisis Co-Response Team is a recovery- and resiliency-oriented, intensive, community-based rehabilitation and outreach program that collaborates with local law enforcement to respond to mental health-related 911 calls and provide immediate behavioral health support to people experiencing a crisis. The team provides rehabilitation interventions and supports to help individuals achieve and maintain rehabilitative, resiliency, and recovery goals. Services are delivered in natural settings face-to-face, by telephone, or by video conference, and may include the individual’s family or significant supports. The Team Leader works alongside law enforcement officers, supports staff and departmental leadership, and provides crisis response and clinical services. The position is onsite at Rosecrance Ware Center in Rockford, Illinois, and, after training, is stationed at the Winnebago County Justice Center. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with two days per week scheduled from noon to 8:30 p.m.

Requirements

Master’s degree in counseling, social work, or another related field.
Must qualify as a QMHP.
Ability to supervise and communicate clearly verbally, and to write concisely and legibly.
Ability to counsel, edit, estimate, evaluate, influence, measure, observe, organize, prioritize, plan, summarize, and consistently exercise good judgment.
Ability to quickly establish rapport with others.
Skill in individual and family counseling, case management, and motivational interviewing.
Ability to work as a team member.
Valid driver’s license and ability to meet Agency insurance requirements.
Must have own transportation.

Responsibilities

Present workshops, lectures, and training to clients, families, staff, and community groups as needed.
Engage with law enforcement in various settings for daily staffing and follow-up calls.
Assist leadership with grant reporting as needed.
Use available data to monitor team effectiveness and compliance with standards.
Work alongside law enforcement officers and respond to live or active 911 calls involving clients experiencing mental health crises.
Assist law enforcement officers with de-escalation during crisis calls.
Provide staff performance feedback through team meetings, monthly supervision, annual reviews, and more frequent individual feedback when needed.
Participate as part of the leadership team, supporting the team and other departmental staff.
Complete monthly and quarterly reports within required timelines.
Participate in the on-call system.
Complete clinical documentation in accordance with regulatory requirements and Rosecrance policy.
Use a variety of treatment concepts, evidence-based practices, and service modalities when providing care.
Identify individuals in crisis, reduce the impact of the crisis on the individual and their supports, and determine appropriate disposition.
Demonstrate leadership through self-motivation, seeking improved performance, problem-solving, and meeting staff and consumer needs.
Participate in team meetings, duties, and activities as assigned.
Make decisions and take actions consistent with the Rosecrance Code of Conduct and the law.
Perform responsibilities in accordance with Rosecrance’s mission, vision, values, and expectations.
Demonstrate customer service incorporating the five tenets of the Rosecrance Way in interactions with stakeholders.
Serve as a role model and demonstrate company stewardship.