Community Team Leader

Patagonia•Costa Mesa, CA

5d•$29 - $32•Onsite

About The Position

The Community Team Leader sets the tone for the store’s community building and brings the Patagonia story to life. This leadership role directs the Retail Environmental Activism Program and the store’s events programming, social media, and local email marketing. The role also directs and supervises team members on the sales floor to deliver an impactful customer experience and excellent customer service. It is primarily a retail team leader position, with an average of eight hours per week spent on activism and marketing tasks, subject to change based on business needs. The position is based in Costa Mesa, California, reports to the Retail Store General Manager, and is expected to work 30–39 hours per week with open availability. Team Leaders support store openings and closings, provide at least one opening and one closing shift of availability each week, accommodate required staff breaks, and may need to support the store outside business hours. Schedules may vary week to week and are posted three weeks in advance.

Requirements

Experience organizing, developing, and implementing public programs while engaging team and community participation.
Experience as a retail supervisor leading a team and/or supervising others.
Ability to foster team-member development through direct strategies, inspiration, and support, and to give and receive constructive feedback.
Proactive organizational skills and attention to detail and accuracy.
Ability to complete tasks while considering all relevant areas and people.
Ability to arrive ready to work on time, meet deadlines, and communicate issues cross-functionally.
Ability to adapt to changing situations and priorities while maintaining positive workplace morale and encouraging team engagement.
Effective written and verbal communication skills, including providing oversight to direct reports on day-to-day tasks and projects.
Computer-system proficiency and ability to learn new systems quickly and teach them to others.
Helpful and courteous problem-solving approach and openness to innovative ideas.
Ability to recognize, understand, and influence others’ emotions, maintain consistent performance and demeanor, and assist with conflict management.
Passion for communities, the environment, and caring for others, with a willingness to act locally and inspire coworkers and community members.
Ability to build customer relationships, address customer needs with kindness and creativity, and proactively coach others to elevate customer service.
Ability to foster belonging and give people from different backgrounds, identities, and experiences a meaningful voice.
Ability to produce valuable, complete, and timely work and to demonstrate sound judgment, creative problem-solving, and receptiveness to feedback.
Approachable leadership presence and ability to prioritize, delegate, coach, and participate in team-based ideation and problem-solving.
Ability to stand and walk for extended periods during shifts of up to eight hours.
Ability to reach overhead, bend, squat, kneel, and carry products; walk stairs while carrying boxes and other items; safely lift up to 55 pounds; perform store maintenance; and climb ladders.
Open availability for 30–39 hours per week, including availability for at least one opening and one closing shift per week.

Responsibilities

Inspire the team to live Patagonia’s purpose in the store and community, using the store as a platform for learning and activism and collaborating with local sports and activism communities.
Deliver best-in-class customer service and ensure Customer Experience Guides have the tools and resources needed to serve customers exceptionally.
Maintain the Activism Workbook’s processes and systems; oversee product donations, tablings, grants, and local disaster relief or resilience programming; and motivate employees to complete 18 annual Activism Hours.
Plan and execute events, maintain the store’s Instagram account, create and send monthly newsletters, and educate the team about Patagonia’s brand marketing campaigns.
Drive team engagement, coach employees, identify and delegate daily priorities and growth opportunities, and work with other leaders to address them.
Assist with hiring, train employees, and support their development through coaching and feedback.
Use independent judgment to develop employees’ communication and ownership skills, maintain a feedback loop, and support growth within their roles and passions.
Learn product technical details and new products and business services to support customer service.
Process shipments, support physical inventory, restock the sales floor, and assist with sale preparation and breakdown, product transfers, and donations.
Maintain visual store standards by folding, hanging, buffing, steaming, dressing mannequins, and stocking the floor.
Practice and support security measures to prevent theft, respond to safety situations, and promptly report and resolve concerns.
Create a supportive, positive, respectful, and harassment-free work environment and engage with company directives as a team.
Ensure accuracy in POS operations and perform all duties of a Customer Experience Guide alongside the team.
Support store opening and closing, accommodate required staff lunch and rest breaks, and be available outside store hours as needed.
Perform store maintenance, including sweeping, vacuuming, emptying trash, and cleaning.