Team Leader

Family Farm and Home•Adrian, MI

About The Position

The Team Leader supports and strengthens Family Farm and Home’s culture and values while helping lead and motivate store team members. This role serves as a role model, problem-solver, and strategic thinker, managing time to achieve budgeted goals. The Team Leader assists the Store Manager in driving sales and profits through merchandising, inventory management, expense control, human resource management, and control of operating costs. The position also supports store operations, customer service, team performance, merchandising, asset protection, and a safe, clean store environment. The Team Leader helps maintain positive morale, build community relationships, and promote the company’s customer programs.

Requirements

Excellent leadership and problem-solving skills.
Good oral and written communication skills for interacting with customers, vendors, and associates.
Understanding of aggressive customer service and a team-oriented approach.
Good management and organizational skills.
Detail-oriented and able to handle multiple tasks in a fast-paced environment.
Able to stand for extended periods.
Able to move and handle boxes of merchandise and fixtures throughout the store.
Able to climb ladders, reach, bend, twist, kneel, and lift up to 50 pounds.
Able to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Promote Family Farm and Home’s mission statement and family values.
Assist the Store Manager in promoting an aggressive sales culture focused on superior customer service.
Maintain professionalism and positive store morale.
Assist the Store Manager in executing and performing store responsibilities through associates and/or personal actions.
Complete operational requirements by scheduling and assigning employees and following up on work results.
Identify current and future customer requirements by building rapport with current and potential customers.
Establish relationships with and support local community groups consistent with company values.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, financing, and item of the month.
Manage and protect inventory and company assets against theft and damage in accordance with company policy.
Verify merchandise is received, stored, and merchandised across departments according to operational and safety procedures.
Help protect team members and customers by complying with legal requirements and maintaining a safe, clean store environment.
Assist the Store Manager in evaluating operating and financial statements and departmental sales records to determine marketing strategy changes.
Assist the Store Manager in maintaining consistent operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.
Perform other duties as assigned by the Store Manager or a company official.