Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Fate, TX

26d

About The Position

The Team Leader ensures that each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in performing tasks according to standards and undertakes Team Member duties when needed to maintain a high level of customer service and support customer satisfaction. The Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must achieve certification in specific stations associated with the position.
Must be able to lift up to 50 pounds and stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse hands in water, cleaning and sanitation solutions, and food products, and wash hands frequently.

Responsibilities

Protects and promotes the Whataburger brand and represents its family values of pride, care, and love.
Notifies management when unable to report to work as scheduled, attends required meetings and training, and escalates issues outside the Team Leader’s authority to the Manager on duty.
Develops personal leadership skills and improves job performance through feedback, training, and performance appraisals.
Enforces company standards and policies fairly, maintains professional relationships, and serves as a role model and resource for Team Members.
Provides on-the-spot coaching and training, identifies training opportunities, evaluates Team Member performance, and supports and supervises training as directed.
Performs administrative tasks such as cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Performs operational tasks as requested and sets an example through hands-on work.
Ensures food is prepared to quality standards, as ordered, and within service-time standards; monitors drive-through production flow.
Maintains the appearance and cleanliness of employees, restaurant areas, and property, including dining areas, restrooms, exterior areas, and food production areas.
Promotes positive customer relations, communicates directions clearly, follows up on assigned actions, and uses exceptions as training opportunities.
Ensures Team Members follow schedules and clock in and out as required.
Maintains safety policies and procedures, ensures Team Members use appropriate precautions and safety equipment, and follows emergency procedures.
Completes shift reports and accurately records food inventory at the beginning and end of shifts as directed.
Ensures equipment operates safely, at proper temperatures, and within company guidelines.
Ensures customers receive their orders as requested and within service-time standards; maintains the restaurant’s appearance and changes out point-of-purchase materials when necessary.
Answers the phone courteously and handles customer complaints according to company policy to ensure customer satisfaction.
Demonstrates fiscal responsibility, follows cash-handling policies, monitors cash and sales-terminal operations, and follows up on cash and inventory controls.
Prepares cash deposits, manages the change fund, audits registers, and records discrepancies; assists with preparing, reviewing, and making bank deposits.
Controls labor and food expenses in relation to sales, supports productivity, and controls food costs through proper portioning.
Supports organizational goals, completes management-assigned tasks and projects, promotes teamwork, accepts constructive criticism, listens to employees, follows the appropriate communication chain, and contributes an appropriate share of the work.