Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Dallas, GA

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in completing tasks according to standards, and performs Team Member duties when needed to maintain a high level of customer service and support customer satisfaction. The Team Leader participates in a skills development program and must achieve certification in specific stations associated with the position.

Requirements

Must be able to lift up to 50 pounds.
Must be able to stand for the entire shift.
Must be able to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Must be able to read orders on tickets, menu boards, receipts, and similar materials.
Must be able to frequently immerse hands in water and cleaning and sanitation solutions, and handle meat, poultry, seafood, and produce.
Must wash hands frequently.
Must participate in a skills development program and achieve certification in specific stations associated with the position.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, notify management when unable to work as scheduled, and escalate issues beyond the role’s authority to the Manager on duty.
Develop leadership skills and performance, demonstrate Whataburger’s family values, maintain professional relationships, and serve as a role model and resource for Team Members.
Train, coach, and evaluate Team Members; provide feedback, identify training opportunities, assign work based on performance, and consistently enforce company standards and policies.
Assist restaurant management with administrative work, including cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example through work on the shift, whether serving as Team Leader or filling another shift position.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance and cleanliness of the restaurant, dining area, restrooms, exterior, and food-production areas, and ensure employees meet appearance standards.
Promote excellent customer relations, communicate directions clearly, follow up on assigned actions, and handle customer complaints according to company policy.
Ensure Team Members report and clock in and out as scheduled; maintain safety policies and procedures, ensure safe work practices, and use necessary precautions and safety equipment.
Complete shift reports, record food inventory at the beginning and end of shifts as directed, ensure equipment operates safely and within company guidelines, and follow emergency procedures.
Change out point-of-purchase materials when necessary and answer the phone courteously according to company procedures.
Demonstrate fiscal responsibility; follow cash-handling policies; monitor cash handling, sales terminals, and inventory controls; prepare deposits and manage the change fund; audit registers and record discrepancies.
Control labor and food expenses in relation to sales, promote productivity, and control food costs through proper portioning.
Assume additional responsibilities as assigned.
Support organizational goals, complete tasks and projects set by management, promote teamwork, accept constructive criticism, and demonstrate a customer-focused, can-do attitude.