Team Lead

Whataburger (Whataburger of Mesquite, Inc.)•Seagoville, TX

26d

About The Position

The Team Leader ensures each customer’s experience meets or exceeds expectations. The role supervises and guides Team Members in completing tasks according to standards and performs Team Member duties as needed to maintain a high level of customer service. The Team Leader supports Whataburger’s goal of customer satisfaction and participates in a skills development program, including earning certification in specific stations associated with the position.

Requirements

Ability to lift up to 50 pounds.
Ability to stand for the entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry, and push.
Ability to read orders on tickets, menu boards, receipts, and similar materials.
Ability to frequently immerse hands in water, cleaning and sanitation solutions, and food products, and to wash hands frequently.
Participation in the position’s skills development program and achievement of certification in specific associated stations.

Responsibilities

Protect and promote the Whataburger brand, attend required meetings and training, communicate issues to management, and continually improve leadership and personal performance.
Model Whataburger’s values of Pride, Care, and Love; maintain professional relationships; enforce company standards fairly; and serve as a resource and role model for Team Members.
Provide on-the-spot training and feedback, identify training opportunities, evaluate Team Member performance, assist with training, and address performance issues based on the facts.
Assist restaurant management with administrative tasks such as cash reporting, inventory audits, deposits, closeouts, and payroll adjustments.
Perform operational tasks as requested and set an example by carrying out assigned duties effectively.
Ensure products meet quality standards, are prepared as ordered, and are delivered within service-time standards; monitor Drive-Thru production flow.
Maintain the appearance of employees and restaurant areas, including the dining area, restrooms, exterior, and food-production areas.
Communicate directions clearly, follow up on assigned actions, and ensure work follows company policy and procedures.
Ensure Team Members report to work and clock in and out as scheduled; maintain safety practices for customers and employees, including appropriate precautions and safety equipment.
Complete shift reports, record food inventory at the start and close of shifts as directed, ensure equipment operates safely and within guidelines, and follow emergency procedures.
Ensure customers receive their orders correctly and on time; maintain the restaurant’s appearance; change promotional materials when necessary; answer the phone courteously; and resolve customer complaints according to company policy.
Demonstrate fiscal responsibility; follow cash-handling policies; monitor sales terminals and cash handling; maintain inventory controls; prepare deposits and manage the change fund; audit registers and record discrepancies; and assist with bank deposits.
Manage labor and food expenses in relation to sales, support productivity, and control food costs through proper portioning.
Take on additional responsibilities as assigned.
Support organizational goals and management-defined tasks, promote teamwork, accept constructive criticism professionally, listen to employees while respecting communication channels, and contribute an appropriate share of work toward restaurant success.