Team Leader II - Green Clean Express Auto Wash
About The Position
As a Team Leader at Green Clean Express Auto Wash, you support site facility and operational responsibilities while helping deliver outstanding customer service, grow sales, and uphold quality standards. You greet and engage customers, explain the benefits of the Unlimited Wash Club, support customer satisfaction before and after washes, and perform accurate quality-control checks. You also help lead the team in maintaining high-quality service, resolving customer escalations, operating basic retail equipment, and fostering a positive, collaborative environment. Other related duties may be assigned.
Requirements
- High school diploma or equivalent, or current enrollment.
- Positive attitude and willingness to take direction.
- Professional appearance in accordance with appearance guidelines.
- Follow safety guidelines and wear required safety equipment.
- Demonstrate flexibility in working hours, including weekends.
- Aspire for excellence and set an example through leadership.
- Exceed expectations and uphold accountability in all responsibilities.
- Stand and move throughout the site for the entire shift and work on your feet in a fast-paced environment.
- Work outside in all weather conditions.
- Ability to lift 25 pounds.
Nice To Haves
- Previous sales or customer service experience.
Responsibilities
- Support the site's facility and operations responsibilities.
- Deliver exceptional customer service and contribute to sales growth and rigorous quality standards.
- Greet customers and create positive first impressions.
- Educate customers about the benefits of the Unlimited Wash Club.
- Engage with customers before and after washes to support their satisfaction.
- Perform accurate quality-control checks.
- Lead the team in achieving and sustaining high-quality service.
- Address customer escalations calmly and effectively.
- Operate basic retail equipment and understand the wash process.
- Drive team performance to exceed service standards.
- Foster a positive and collaborative team environment.
- Perform other related duties as required and assigned.
Benefits
- Ongoing training
- 401(k) plan with company match of up to 4%
- Unlimited Wash Club Membership
- Supplied uniforms
- Paid vacation as outlined in the Employee Manual
- Educational reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
