Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts•Virginia Beach, VA

1d•Onsite

About The Position

As a Team Leader at Green Clean Express Auto Wash, you support site facilities and operations while helping deliver outstanding customer service, grow sales, and uphold quality standards. You greet customers, explain the benefits of the Unlimited Wash Club, engage with customers before and after their wash, and help ensure customer satisfaction. You also lead the team in maintaining service quality, address customer escalations, operate basic retail equipment, and learn the wash process. The role includes fostering a positive, collaborative team environment and performing other related duties as assigned. The position offers a path for growth and advancement within Express Wash Concepts. The company describes its services as fast and eco-friendly, emphasizes customer care and community involvement, and provides ongoing training. The job starts at $17.50 per hour. Team members must be able to stand and move throughout the site for an entire shift, work in a fast-paced environment and outdoors in all weather conditions, and lift up to 25 pounds. Weekend work and flexible hours are required.

Requirements

High school diploma or equivalent, or current enrollment.
Positive attitude and willingness to take direction.
Professional appearance in accordance with appearance guidelines.
Ability to follow safety guidelines and wear required safety equipment.
Ability to work flexible hours, including weekends.
Ability to stand and move throughout the site for an entire shift and work on your feet in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift 25 pounds.
Aspire to excellence, set an example through leadership, and demonstrate accountability in responsibilities.

Nice To Haves

Previous sales or customer service experience is a plus.

Responsibilities

Support site facilities and operations responsibilities.
Deliver exceptional customer service and contribute to sales growth and quality standards.
Greet customers and create a positive first impression.
Educate customers about the benefits of the Unlimited Wash Club.
Engage with customers before and after washes to support satisfaction.
Perform accurate quality-control checks.
Lead the team in achieving and sustaining high-quality service.
Address customer escalations calmly and effectively.
Operate basic retail equipment and understand the wash process.
Drive team performance to exceed service standards.
Foster a positive and collaborative team environment.
Perform other related duties as required and assigned.