Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts • Chesapeake, VA

10d • Onsite

About The Position

The Team Leader supports the facility and operational responsibilities of the site while helping deliver outstanding customer service, increase sales, and maintain rigorous quality standards. The role includes welcoming customers, explaining the benefits of the Unlimited Wash Club, engaging with customers before and after washes, conducting quality-control checks, and helping the team meet service standards. Team Leaders also address customer concerns, operate basic retail equipment, understand the wash process, and foster a positive, collaborative team environment. Other related duties may be assigned.

Green Clean Express Auto Wash is part of Express Wash Concepts, a growing company that emphasizes eco-friendly services, customer care, community involvement, and opportunities for employee advancement. The position pays $17.50 per hour. Team members receive ongoing training and access to growth opportunities.

Requirements

• High school diploma or equivalent, or current enrollment.
• Positive attitude and willingness to take direction.
• Professional appearance and ability to follow appearance guidelines.
• Ability to work flexible hours, including weekends.
• Ability to stand and move throughout the site for the entire shift.
• Ability to work on foot for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.
• Follow safety guidelines and wear required safety equipment.
• Demonstrate accountability and set an example through leadership.

Nice To Haves

• Previous sales or customer service experience.

Responsibilities

• Greet customers and create positive first impressions.
• Educate customers about the benefits of the Unlimited Wash Club.
• Engage with customers before and after washes to support customer satisfaction.
• Conduct accurate quality-control checks.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Follow safety guidelines and wear required safety equipment.
• Maintain a professional appearance in accordance with appearance guidelines.
• Perform other related duties as required and assigned.

Benefits

• Ongoing training.
• 401(k) plan with company match of up to 4%.
• Unlimited Wash Club membership.
• Supplied uniforms.
• Paid vacation as outlined in the Employee Manual.
• Educational reimbursement.
• Opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED