Team Leader II - Green Clean Express Auto Wash
About The Position
The Team Leader II supports the facility and operations responsibilities of the Green Clean Express Auto Wash site. The role helps deliver exceptional customer service, increase sales, and maintain high quality standards. Team Leaders greet customers, explain the Unlimited Wash Club, engage with customers before and after washes, perform quality control checks, lead the team, resolve customer escalations, and operate basic retail equipment while learning the wash process. The position also involves fostering a positive team environment and performing other related duties as assigned. The role is based at 3600 Tidewater Drive, Norfolk, Virginia, 23509, and pays $17.50 per hour. Work takes place at the site, including outdoors in all weather conditions. Employees must be able to stand and move throughout the site for an entire shift and lift up to 25 pounds. Flexible hours, including weekends, are required. Express Wash Concepts describes opportunities for training, development, and advancement. The company states that it provides equal employment opportunities without regard to protected characteristics.
Requirements
- High school diploma or equivalent, or current enrollment.
- Ability to work flexible hours, including weekends.
- Positive attitude and willingness to take direction.
- Maintain a professional appearance in accordance with appearance guidelines.
- Follow safety guidelines and wear required safety equipment.
- Demonstrate leadership by aspiring to excellence and setting an example.
- Uphold accountability and exceed expectations in assigned responsibilities.
- Ability to stand and move throughout the site for an entire shift.
- Ability to work on one's feet for an entire shift in a fast-paced environment.
- Ability to work outdoors in all weather conditions.
- Ability to lift 25 pounds.
Nice To Haves
- Previous sales or customer service experience is a plus.
Responsibilities
- Support the site's facility and operations responsibilities.
- Deliver outstanding customer service, contribute to sales growth, and uphold quality standards.
- Greet customers and create a positive first impression.
- Educate customers about the benefits of the Unlimited Wash Club.
- Engage with customers before and after washes to support customer satisfaction.
- Conduct accurate quality control checks.
- Lead the team in achieving and sustaining high-quality service.
- Address customer escalations calmly and effectively.
- Operate basic retail equipment and understand the wash process.
- Drive team performance to exceed service standards.
- Foster a positive and collaborative team environment.
- Perform other related duties as required and assigned.
Benefits
- 401(k) plan with company match of up to 4%.
- Unlimited Wash Club membership.
- Supplied uniforms.
- Paid vacation as outlined in the Employee Manual.
- Educational reimbursement.
- Ongoing training and development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
