Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts•Suffolk, VA

7d•Onsite

About The Position

The Team Leader supports the facility and operations at a Green Clean Express Auto Wash site. The role contributes to excellent customer service, sales growth, and high quality standards while helping the team deliver an outstanding wash experience. Team Leaders greet customers, explain the benefits of the Unlimited Wash Club, engage with customers before and after their wash, conduct quality-control checks, address customer concerns, and help the team meet service standards. They also operate basic retail equipment, learn the wash process, foster a collaborative team environment, and perform other assigned duties. This position requires working on your feet throughout the shift in a fast-paced environment, moving around the site, and working outdoors in all weather conditions. The role requires the ability to lift 25 pounds and follow safety guidelines, including wearing required safety equipment. Flexible hours, including weekends, are required. Express Wash Concepts describes the role as an opportunity to develop through ongoing training and advance into leadership roles. The stated pay is $17.50 per hour.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Positive attitude and willingness to take direction.
Professional appearance and ability to follow appearance guidelines.
Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
Ability to work outdoors in all weather conditions.
Ability to lift 25 pounds.
Ability to follow safety guidelines and wear required safety equipment.
Accountability and commitment to setting a leadership example.

Nice To Haves

Previous sales or customer service experience.

Responsibilities

Greet customers and create a positive first impression.
Educate customers about the benefits of the Unlimited Wash Club.
Engage with customers before and after their wash to support customer satisfaction.
Conduct accurate quality-control checks and help maintain high service standards.
Lead the team in delivering high-quality service and exceeding service standards.
Address customer escalations calmly and effectively.
Operate basic retail equipment and understand the wash process.
Foster a positive and collaborative team environment.
Follow safety guidelines and wear required safety equipment.
Maintain a professional appearance in accordance with appearance guidelines.
Perform other related duties as assigned.