Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts•Suffolk, VA

8d•Onsite

About The Position

The Team Leader supports the site’s facility and operations responsibilities while helping deliver exceptional customer service, grow sales, and uphold quality standards at Green Clean Express Auto Wash. The role includes greeting customers, explaining the Unlimited Wash Club, engaging with customers before and after washes, conducting quality-control checks, leading team performance, and handling customer escalations. Team Leaders operate basic retail equipment and learn the wash process, help foster a positive team environment, and perform other related duties as assigned. The job offers ongoing training and opportunities for career growth.

Requirements

High school diploma or equivalent, or current enrollment.
Ability to work flexible hours, including weekends.
Positive attitude and willingness to take direction.
Professional appearance in accordance with appearance guidelines.
Follow safety guidelines and wear required safety equipment.
Demonstrate leadership by setting an example and aspiring to excellence.
Maintain accountability and exceed expectations in assigned responsibilities.

Nice To Haves

Previous sales or customer service experience.

Responsibilities

Greet customers and create a positive first impression.
Educate customers about the benefits of the Unlimited Wash Club.
Engage with customers before and after the wash to support customer satisfaction.
Perform accurate quality-control checks.
Lead the team in delivering and sustaining high-quality service.
Address customer escalations calmly and effectively.
Operate basic retail equipment and understand the wash process.
Drive team performance to exceed service standards.
Foster a positive and collaborative team environment.
Support site facility and operations responsibilities.
Perform other related duties as required and assigned.