Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts • Norfolk, VA

6d • Onsite

About The Position

The Team Leader supports the facility and operational responsibilities of a Green Clean Express Auto Wash site. The role focuses on delivering excellent customer service, growing sales, maintaining quality standards, and helping the team provide a positive customer experience. Team Leaders greet customers, explain the Unlimited Wash Club, engage with customers before and after washes, perform quality-control checks, address escalations, operate basic retail equipment, and foster strong team performance. The position requires working flexible hours, including weekends, and working on your feet in a fast-paced, outdoor environment.

Requirements

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Positive attitude and willingness to take direction.
• Professional appearance in accordance with appearance guidelines.
• Ability to follow safety guidelines and wear required safety equipment.
• Ability to stand and move throughout the site for an entire shift.
• Ability to work on your feet for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Previous sales or customer service experience.

Responsibilities

• Support the site's facility and operational responsibilities.
• Deliver outstanding customer service and contribute to sales growth.
• Greet customers and create positive first impressions.
• Educate customers about the benefits of the Unlimited Wash Club.
• Engage with customers before and after washes to support their satisfaction.
• Perform accurate quality-control checks and help maintain quality standards.
• Lead the team in achieving and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Follow safety guidelines and wear required safety equipment.
• Maintain a professional appearance and demonstrate accountability.
• Perform other related duties as required and assigned.

Benefits

• Ongoing training
• 401(k) plan with company matching up to 4%
• Unlimited Wash Club membership
• Supplied uniforms
• Paid vacation as outlined in the Employee Manual
• Educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED