Team Leader II - Green Clean Express Auto Wash

Express Wash Concepts • Norfolk, VA

7d • Onsite

About The Position

The Team Leader supports facility and operational responsibilities at Green Clean Express Auto Wash, helping deliver outstanding customer service, grow sales, and uphold quality standards. The role involves greeting customers, educating them about the Unlimited Wash Club, engaging with customers before and after washes, conducting quality-control checks, and helping the team sustain high-quality service. Team Leaders address customer escalations, operate basic retail equipment, learn the wash process, drive team performance, and foster a positive, collaborative team environment. Other related duties may be assigned.

Requirements

• High school diploma or equivalent, or current enrollment.
• Ability to work flexible hours, including weekends.
• Positive attitude and willingness to take direction.
• Professional appearance.
• Ability to follow safety guidelines and wear required safety equipment.
• Demonstrated accountability and commitment to high standards.
• Ability to stand and move throughout the site for an entire shift in a fast-paced environment.
• Ability to work outside in all weather conditions.
• Ability to lift 25 pounds.

Nice To Haves

• Previous sales or customer service experience.

Responsibilities

• Greet customers and create a positive first impression.
• Educate customers about the benefits of the Unlimited Wash Club.
• Engage with customers before and after washes to support satisfaction.
• Conduct accurate quality-control checks and maintain quality assurance.
• Lead the team in delivering and sustaining high-quality service.
• Address customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.
• Drive team performance to exceed service standards.
• Foster a positive and collaborative team environment.
• Support the site's facility and operational responsibilities.
• Perform other related duties as required and assigned.
• Follow safety guidelines and wear required safety equipment.
• Maintain a professional appearance in accordance with appearance guidelines.

Benefits

• 401(k) plan with company match of up to 4%.
• Unlimited Wash Club membership.
• Supplied uniforms.
• Paid vacation as outlined in the Employee Manual.
• Educational reimbursement.
• Ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED