Team Leader Hot Side

Tech-24 A Commercial Food Service Repair Company Inc•Mount Vernon, IL

10d•$39 - $45

About The Position

As part of the Yukon team and broader Tech24 network, the Hot Side Team Leader oversees daily operations of the hot side service team. The role drives productivity, quality workmanship, safety compliance, and technician development, combining technical expertise with hands-on leadership. The team leader provides field support, mentors technicians, coordinates schedules, and serves as a link between technicians, leadership, and customers to deliver exceptional service and build a high-performing, accountable team.

Requirements

At least 5 years of hands-on Hot Side experience in installation, maintenance, and repair.
Strong knowledge of Hot Side systems, codes, and safety standards.
EPA Section 608 Certification required.
Valid driver’s license and ability to travel to job sites as needed.
High school diploma or equivalent required.

Nice To Haves

Prior supervisory or team lead experience.
Experience with CMMS platforms and Hot Side diagnostic tools.
OSHA safety training or leadership certification.
Technical certification or an associate degree.
Advanced commercial Hot Side experience, manufacturer certifications, CFESA credentials, or prior supervisory experience may be considered in determining compensation.

Responsibilities

Lead, mentor, coach, and develop technicians through guidance, technical expertise, and training.
Provide advanced troubleshooting and support for complex equipment repairs, maintenance, and installations, including electrical and control systems.
Coordinate daily schedules, service assignments, and workflow with dispatch to maximize efficiency, meet service commitments, and communicate delays or schedule changes to customers.
Assist with developing, implementing, and continuously improving departmental procedures, training programs, and operational processes.
Conduct quality inspections, field audits, and follow-up reviews to ensure workmanship, customer service, and regulatory compliance.
Promote, demonstrate, and enforce safe work practices and compliance with company policies, procedures, and regulatory requirements.
Address technical customer questions, assist with escalated service issues, and maintain professional customer communications.
Maintain accurate service documentation, reports, and records related to labor, materials, and equipment service activities.
Safely and proficiently operate hand and power tools while performing service and repair work.
Participate in an on-call rotation and provide support outside normal business hours as needed.
Model professionalism, accountability, teamwork, and commitment to company values.
Maintain a professional appearance, a clean and organized company vehicle, and a safe, orderly work environment.
Collaborate with leadership to achieve departmental goals, improve operational performance, and advance continuous improvement initiatives.
Communicate effectively with technicians, customers, dispatch personnel, and leadership to support seamless service delivery and operational success.