Commercial Kitchen Technician (hot side)

Ace Service Company•Needham, MA

9d•Onsite

About The Position

Ace Service Co. is hiring a hot-side Commercial Kitchen Technician to service commercial cooking equipment in Needham, Massachusetts. The technician troubleshoots and repairs equipment such as fryers, ovens, steamers, and ranges, while providing professional, respectful service to customers. The role includes managing service calls, communicating with customers and internal teams, maintaining a service vehicle, ordering parts, completing paperwork, attending training, and identifying potential business opportunities. The technician participates in after-hours and weekend on-call rotations and performs other duties assigned by a manager. Ace Service Company is an integrity-driven provider of commercial cooking, refrigeration, HVAC, ware-washing, and ice machine repair and maintenance. Established in 1947, it serves Massachusetts, Rhode Island, and Southern New Hampshire with self-performing, factory-trained technicians. The company provides 24-hour service, seven days a week, year-round.

Requirements

Experience servicing commercial cooking equipment, or readiness to develop that experience through training.
Strong electrical, mechanical, and troubleshooting skills.
Excellent communication and customer service abilities.
Dependability, punctuality, and organization.
Professional appearance and attitude.
Must be at least 18 years old.
Must successfully complete a background check and drug screen.
Driving record must meet the company’s safety standards.

Nice To Haves

Experience with a wide range of commercial kitchen equipment.
CFESA certification.
Factory training credentials.
Comfort with digital tools and software.

Responsibilities

Troubleshoot and repair commercial cooking equipment, including fryers, ovens, steamers, and ranges.
Deliver professional and respectful customer service.
Manage service calls efficiently and accurately.
Communicate clearly with customers, dispatchers, managers, and sales teams.
Participate in after-hours and weekend on-call rotations.
Identify new business opportunities while on the job.
Maintain the service vehicle and manage parts orders.
Complete paperwork and attend training sessions.
Perform other tasks assigned by the manager.

Benefits

Competitive hourly pay of $26.00–$55.00, based on experience.
Sign-on bonus up to $12,000 for experienced technicians.
Overtime pay.
Company vehicle, phone, and tablet.
Medical, dental, and vision coverage.
Paid vacation and holidays.
Life insurance.
401(k) with company match.
Hands-on technical training.
Town Shares Program offering an opportunity to share in the company’s long-term financial success.