Hot Side Commercial Equipment Technician

PriorityOne Group • Lubbock, TX

8d

About The Position

The Hot Side Commercial Equipment Technician performs repair, maintenance, installation, and preventative maintenance for commercial cooking equipment, including stoves, grills, ovens, and ranges. Technicians troubleshoot and resolve equipment problems at customer locations, document work performed using an iPad, and maintain a company service vehicle and its inventory. The role includes customer service, coordination with management, and assisting with or training employees. Technicians are dispatched from home and may be required to work overtime and on-call time.

Requirements

• At least 18 years of age.
• At least three years of related experience and/or training, or an equivalent combination of education and experience.
• Valid driver's license and a driving record that meets the company's safety standards.
• Refrigeration (EPA) universal license.
• Ability to read and interpret business and technical materials and governmental regulations, and to write reports, correspondence, and procedure manuals.
• Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
• Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
• Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions in mathematical or diagram form.
• Knowledge of the internet, smartphones, tablets, and Microsoft Word, Excel, Outlook, or similar programs; willingness to learn to document work on an iPad.
• Satisfactory background check and drug screen.
• Ability to meet the role's physical demands, including occasionally lifting or moving up to 75 pounds.

Nice To Haves

• CFESA certifications.
• Journeyman licenses.
• Training certificates from manufacturers or service representatives.
• Mechanical training, such as automotive, plumbing, or electrical training.

Responsibilities

• Repair, maintain, install, or refurbish equipment according to service schedules and company and factory standards, within acceptable time frames.
• Troubleshoot and rectify potential equipment problems at customer locations.
• Apply product knowledge and pursue additional training and education as appropriate.
• Accurately document completed work and submit work orders to office personnel according to company policy.
• Work with management to ensure timely scheduling of work.
• Keep the service vehicle clean, perform preventive maintenance, and maintain a logbook of service and repairs.
• Keep the vehicle stocked with an adequate supply of parts and tools.
• Build and maintain customer relationships to provide excellent service and enhance the company's image.
• Assist and instruct employees as needed.
• Train new employees on the Field Service Technician position.
• Develop and implement quality-control training for Field Service Technician employees.
• Perform other related duties as assigned.

Benefits

• Generous paid time off through the Time Away Program.
• Medical, dental, vision, and life insurance.
• 401(k) with company match.
• Town Shares Program, offering an opportunity to share in the company's long-term financial success.
• Paid training and career development opportunities.
• Company work vehicle, uniforms, company phone, and iPad.
• Rotating on-call time paid portal-to-portal.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed