Team Leader - Customer Experience FT (Bulverde) (35337)

Goodwill San Antonio•San Antonio, TX

22h•Onsite

About The Position

The Customer Experience Leader is responsible for ensuring the highest level of customer experience in the store through personal customer engagement, maintaining exceptionally clean and orderly sales floors, dressing rooms and restrooms, and merchandising. The role assists customers in locating items and answering service questions. It also performs certain lead cashier duties, including training and monitoring cashiers and approving refunds and voids in the absence of a manager. The CEL is expected to remain on the sales floor for the entire shift, focusing primarily on customer experience, and operates a cash register only on rare occasions when needed to support that experience.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers.
Ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and meet the physical requirements of the position.

Responsibilities

Greet customers in a friendly and courteous manner and engage with them to understand and guide their shopping needs.
Provide positive, professional, and friendly customer service by assisting customers and responding to questions or concerns.
Use and continuously improve selling techniques to encourage purchases and create a positive impression of the employee, Goodwill, and the shopping experience.
Train cashiers in customer service and cashier procedures; continuously monitor performance and coach cashiers and sales floor staff.
Ensure cashiers follow cashier training guidelines.
Approve cashier refunds and voids when needed in the absence of a manager.
Hang, arrange, and maintain orderly, full clothing and textile racks on the sales floor.
Maintain sales floor presentations and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate a cash register as backup only on rare occasions in critical situations; accurately process payments and transactions involving cash, debit, credit, and gift cards, and issue receipts.
Maintain regular, dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft; promptly report suspected theft, fraud, violence, or unethical or inappropriate behavior through the designated channels.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping, emptying trash cans, and disposing of trash appropriately.
Inform a Team Leader or Manager of potential safety hazards.