Leader, Customer Experience

RH Restoration Hardware • Tracy, CA

3d • $80,000 - $109,000

About The Position

RH is seeking a Customer Experience Leader to set strategy and ensure execution of its core objective of providing world-class service to customers. The role delivers first-class service internally so Associates can provide a luxury experience externally. The Leader represents RH’s brand and values, develops team members’ product and design knowledge, and fosters a culture of ownership, accountability, and servant leadership. They also work with cross-functional partners to resolve complex priorities and improve customer experiences and operational results.

Requirements

• At least 4 years of experience in a customer-facing role.
• Proficiency with Mac or Dell operating systems, PC applications, and order management software.
• Commitment to quality and attention to detail at all levels.
• Ability to multitask, be flexible, prioritize, overcome obstacles, solve problems creatively, and collaborate cross-functionally.
• Ability to relate to individuals at all levels.
• Willingness to learn from opportunities and seek constructive feedback from colleagues and leadership to improve results.
• Superior interpersonal and leadership skills, with a passion for service.
• Strategic, highly organized, and results-oriented approach.
• Excellent verbal and written communication skills.
• High energy and ability to energize others.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• At least 1 year of leadership experience is preferred.

Responsibilities

• Live RH’s vision, values, and beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Drive customer delight and revenue through elevated product knowledge and unparalleled service.
• Lead the team in learning RH’s design point of view and product assortment.
• Develop an understanding of luxury needs and expectations to lead the team in delivering the highest level of client service.
• Foster a culture of ownership, accountability, and servant leadership.
• Educate, inspire, and lead Associates to reach their potential in service metrics and career goals.
• Build close relationships with cross-functional partners to develop solutions that heighten customer experiences.
• Recognize and respond to complex priorities and performance trends, lead appropriate resolution, and develop operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed