Field Customer Experience & Productivity Leader

GE Vernova

2d•$91,400 - $152,200•Remote

About The Position

The Field Customer Experience & Productivity Leader owns customer experience improvement, Voice of Customer (VOC), services quality management, field issue management, productivity programs, cost optimization initiatives, supplier performance, and continuous improvement across global field services operations. The role serves as the primary interface between customer feedback, field execution, quality systems, and productivity improvement programs. It reports to the Global Services Operations Leader.

Requirements

Bachelor's degree from an accredited university or college and at least 6 years of Controls experience, or a high school diploma/GED and at least 10 years of Controls experience.
At least 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution.

Nice To Haves

10+ years of experience with GE Controls Product Systems, including Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems.
6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience.
Knowledge of outage readiness methodologies and risk mitigation.
High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools.
Strong oral and written communication skills.
Strong leadership and influencing skills.
Ability to analyze and resolve operational issues.
Program and project leadership capabilities.
Ability to document, develop, and execute operational excellence programs.

Responsibilities

Lead global Voice of Customer programs and customer satisfaction initiatives.
Own Services QMS processes, compliance, and governance.
Drive completion of customer survey actions and closure plans.
Lead management of field defects, failures, escapes, and corrective actions.
Establish read-across and lessons-learned deployment across regions.
Provide execution feedback to Commercial, Product Line, and Costing teams.
Drive productivity improvement initiatives measured in labor hours and contribution margin improvement.
Lead supplier performance reviews and savings initiatives.
Identify third-party cost reduction opportunities.
Support Continuous Monitoring (CM) improvement initiatives.
Partner with Engineering and Product teams to resolve recurring customer issues.
Improve standard work adoption and field execution consistency.

Benefits

Medical, dental, vision, and prescription drug coverage.
Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services.
GE Vernova Retirement Savings Plan, including a tax-advantaged 401(k) savings opportunity with company matching and company retirement contributions.
Access to Fidelity resources and financial planning consultants.
Tuition assistance.
Adoption assistance.
Paid parental leave.
Disability benefits.
Life insurance.
12 paid holidays.
Permissive time off.
Discretionary annual bonus eligibility.