Leader, Customer Experience

Restoration Hardware • Tracy, CA

2d

About The Position

RH is seeking a Customer Experience Leader to set strategy and ensure execution of its objective of providing world-class service to customers. The role delivers first-class service internally so Associates can provide a luxury experience externally. The Leader represents the RH brand and guides a team in providing elevated product knowledge, unparalleled service, and a thorough understanding of luxury customer needs and expectations. The position also fosters ownership, accountability, and servant leadership while supporting associates’ service performance and career development.

Requirements

• At least 4 years of experience in a customer-facing role.
• Proficiency with Mac or Dell operating systems and excellent knowledge of PC applications and order management software.
• Commitment to quality and attention to detail at all levels.
• Ability to multitask, be flexible, prioritize, and overcome obstacles through creative problem solving and cross-functional partnerships.
• Perceptiveness and ability to relate to individuals at all levels.
• Ability to learn from opportunities and seek constructive feedback from colleagues and leadership to improve results.
• Superior interpersonal and leadership skills, with a passion for service.
• Strategic, highly organized, and results-oriented approach.
• Excellent verbal and written communication skills.
• High energy and ability to energize others.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays.

Nice To Haves

• At least 1 year of leadership experience.

Responsibilities

• Live RH’s vision, values, and beliefs every day.
• Represent the RH brand through polished communication, personal appearance, and professionalism.
• Drive customer delight and revenue through elevated product knowledge and unparalleled service.
• Lead the team in learning the RH design point of view and product assortment.
• Develop an understanding of luxury needs and expectations and lead the team to deliver the highest level of service to clients.
• Foster a culture of ownership, accountability, and servant leadership.
• Educate, inspire, and lead associates toward their highest potential in service metrics and career goals.
• Build close relationships with cross-functional partners to develop solutions that improve customer experiences.
• Recognize, respond to, and lead appropriate resolution of complex priorities and performance trends, including developing operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed