Family Experience Leader
About The Position
The Family Experience Leader works under the direction of the Family Experience Director to create a joyful, safe, and inclusive environment where children and families can play, learn, and grow. The role supports holistic youth development through engaging experiences that build confidence, encourage friendships, and foster belonging. It provides direct service in Family Programs and high-quality care in early childhood and drop-in child care spaces. The position operates in a dynamic, community-based environment and regularly interacts with children, families, team members, volunteers, and other stakeholders. It requires frequent movement throughout the facility and continuous attention to detail, the ability to manage multiple activities and priorities, and effective communication amid frequent noise and activity. Employees may be exposed to cleaning supplies, vacuuming equipment, and bodily fluids. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings as required by the position or applicable law.
Requirements
- Ability to support activities, experiences, and routines under the direct supervision of the Family Experience Director.
- Ability to promote a team environment through a positive approach to supervision, communication, and interactions.
- Ability to assist with and deliver drop-in child care services, including Stay and Play and Interactive Zone, as scheduled.
- Ability to assist in planning and implementing YMCA family programs and events, including Parents Time Out, birthday parties, and holiday events.
- Ability to use a diverse selection of materials, equipment, and experiences for participants.
- Ability to help ensure the safety of participants and staff at all times.
- Ability to complete established opening and closing procedures.
- Attend mandatory staff meetings and training.
- Maintain a professional, clean appearance and a respectful, committed attitude; adhere to the association dress code.
- Follow participant age guidelines and proper equipment-setting requirements.
- Promptly and accurately report out-of-the-ordinary incidents on an Association Occurrence Report.
- Arrange shift coverage when unavailable and communicate scheduling needs.
- Follow procedures for participants checking in and out.
- Actively participate in Annual Giving Campaigns.
- Ability to perform essential functions that may involve lifting and carrying up to 40 pounds, frequent movement, and periods of standing, walking, sitting, kneeling, stooping, crouching, pushing, pulling, and bending.
- Ability to manage multiple activities and priorities and communicate effectively in an active environment with frequent noise and activity.
- Employment is contingent upon satisfactory performance and completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings.
Responsibilities
- Greet youth and families warmly to build connections and help participants feel welcomed, accepted, and valued.
- Support daily activities, experiences, and routines under the guidance of the Family Experience Director.
- Provide safe, nurturing care in Stay & Play, Interactive Zone, and other drop-in child care services.
- Assist in planning and delivering Family Experience programs and events, including family programming, Parents Time Out, birthday parties, and holiday activities.
- Use a diverse range of materials, equipment, and play experiences to promote learning, creativity, and developmental growth.
- Follow YMCA policies and procedures to maintain a safe, clean, and energetic environment for participants.
- Complete opening and closing procedures accurately and consistently.
- Report unusual incidents promptly using the Association Occurrence Report process and forward reports to the Family Experience Director.
- Follow participant check-in and check-out procedures, age guidelines, and equipment-setting requirements.
- Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
- Model YMCA core values of caring, honesty, respect, responsibility, and faith in interactions.
- Promote a positive, collaborative team environment through clear communication and supportive relationships.
- Maintain a professional appearance, follow the association dress code, and attend required meetings and training.
- Communicate YMCA policies, programs, and special events.
- Participate in Annual Giving Campaign efforts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
