Family Experience Leader
About The Position
The Family Experience Leader works under the direction of the Family Experience Director to create a joyful, safe, and inclusive environment where children and families can play, learn, and grow. The role supports holistic youth development by providing engaging experiences that build confidence, encourage friendships, and foster belonging. The position delivers direct service in Family Programs and provides high-quality care in early childhood and drop-in child care spaces, including Stay & Play and the Interactive Zone. The position operates in a dynamic, community-based setting and regularly interacts with children, families, team members, volunteers, and other stakeholders. It requires frequent movement throughout the facility and sustained attention to detail while managing multiple activities and priorities. Employees may encounter frequent noise and activity, cleaning supplies such as bleach, vacuuming equipment, and bodily fluids. Reasonable accommodations are available to qualified individuals with disabilities, consistent with applicable law. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements. These may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings required by the position or applicable law. The stated wage range is $12.77–$13.75 per hour.
Requirements
- Able to support activities, experiences, and routines under the direct supervision of the Family Experience Director.
- Able to promote a team environment through positive supervision, communication, and interactions.
- Able to assist with and deliver care in drop-in child care services, including Stay & Play and Interactive Zone, as scheduled.
- Able to assist in planning and implementing YMCA family programs and events.
- Able to use a diverse selection of materials, equipment, and experiences for participants.
- Must ensure the safety of participants and staff.
- Must complete established opening and closing procedures.
- Must attend mandatory staff meetings and training.
- Must maintain a professional, clean appearance and respectful, committed attitude and adhere to the association dress code.
- Must follow age guidelines and proper equipment-setting requirements.
- Must promptly report unusual incidents on an Association Occurrence Report and forward it to the Family Experience Director.
- Must ensure shift coverage when unavailable for a shift.
- Must follow participant check-in and check-out procedures.
- Must actively participate in Annual Giving Campaigns.
- Must be able to lift and carry up to 40 pounds as needed.
- Must be able to perform frequent standing, walking, sitting, kneeling, stooping, crouching, pushing, pulling, and bending.
- Must be able to manage multiple activities and priorities and communicate effectively in an active, frequently noisy environment.
Responsibilities
- Greet youth and families warmly to build connections and help participants feel welcomed, accepted, and valued.
- Support daily activities, experiences, and routines under the direction of the Family Experience Director.
- Provide safe, nurturing care in Stay & Play, Interactive Zone, and other scheduled drop-in child care services.
- Assist in planning and delivering Family Experience programs and events, including family programming, Parents Time Out, birthday parties, and holiday activities.
- Use a diverse selection of materials, play experiences, and equipment to support learning, creativity, and developmental growth.
- Follow YMCA policies and procedures to maintain a safe, clean, and energetic environment and ensure participant and staff safety.
- Complete opening and closing procedures accurately and consistently.
- Report unusual incidents promptly using the Association Occurrence Report process and forward reports to the Family Experience Director.
- Follow participant check-in and check-out procedures, age guidelines, and equipment-setting requirements.
- Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
- Model YMCA core values and promote a positive, collaborative team environment through clear communication and supportive interactions.
- Maintain a professional appearance, follow the association dress code, and attend required meetings and trainings.
- Communicate YMCA policies, programs, and special events.
- Participate in Annual Giving Campaign efforts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
