Family Experience Leader
About The Position
The Family Experience Leader works under the direction of the Family Experience Director to create a joyful, safe, and inclusive environment where children and families can play, learn, and grow. The role supports youth development by delivering experiences that build confidence, encourage friendships, and foster belonging. It provides direct service in Family Programs and high-quality care in early childhood and drop-in child care spaces. The position operates in a dynamic, community-based setting and regularly interacts with children, families, colleagues, volunteers, and other stakeholders. It requires frequent movement throughout the facility and the ability to manage multiple activities and priorities while communicating effectively in an active, often noisy environment. Employees may encounter cleaning supplies, vacuuming equipment, and bodily fluids. Reasonable accommodations are available to qualified individuals with disabilities, consistent with applicable law. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings required by the position or applicable law. The stated hourly wage range is $12.77–$13.75.
Requirements
- Ability to carry out activities, experiences, and routines under the direct supervision of the Family Experience Director.
- Ability to promote a team environment through positive supervision, communication, and interactions.
- Ability to assist with and deliver care in scheduled drop-in child care services.
- Ability to help plan and implement family programming and YMCA events.
- Ability to use a diverse selection of materials, equipment, and experiences with participants.
- Ability to ensure participant and staff safety and follow established YMCA procedures.
- Ability to follow participant check-in/check-out procedures, age guidelines, and equipment-setting requirements.
- Ability to report unusual incidents promptly and follow the Association Occurrence Report process.
- Ability to arrange shift coverage when unavailable and communicate scheduling needs.
- Professional, clean appearance; respectful and committed attitude; and adherence to the association dress code.
- Attendance and participation in mandatory meetings and training.
- Ability to participate in Annual Giving Campaign efforts.
- Ability to move frequently throughout the facility and to stand, walk, sit, kneel, stoop, crouch, push, pull, and bend.
- Ability to lift and carry up to 40 pounds as needed.
- Ability to sustain attention to detail, manage multiple activities and priorities, and communicate effectively in an active environment with frequent noise and activity.
Responsibilities
- Greet youth and families warmly, build connections, and help participants feel welcomed, accepted, and valued.
- Support daily activities, experiences, and routines under the guidance and direct supervision of the Family Experience Director.
- Deliver safe, nurturing care in Stay & Play, Interactive Zone, and other scheduled drop-in child care services.
- Assist with planning and delivering Family Experience programs and YMCA events, including family programming, Parents Time Out, birthday parties, and holiday activities.
- Use a diverse selection of materials, equipment, and play experiences to promote learning, creativity, and developmental growth.
- Follow YMCA policies and procedures and ensure a safe, clean, energetic environment for participants and staff.
- Complete opening and closing procedures accurately and consistently.
- Report unusual incidents promptly using the Association Occurrence Report process and forward reports to the Family Experience Director.
- Follow participant check-in and check-out procedures, age guidelines, and equipment-setting requirements.
- Arrange shift coverage if unavailable and communicate scheduling needs appropriately.
- Model YMCA core values, including caring, honesty, respect, responsibility, and faith, and contribute to a positive, collaborative team environment.
- Communicate YMCA policies, programs, and special events.
- Maintain a professional appearance, adhere to the association dress code, and participate in required meetings and training.
- Participate in Annual Giving Campaign efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
