Family Experience Leader
About The Position
The Family Experience Leader creates a joyful, safe, and inclusive environment where children and families can play, learn, and grow. Under the direction of the Family Experience Director, this role supports holistic youth development by delivering engaging experiences that build confidence, encourage friendships, and foster belonging. The position provides direct service in Family Programs and high-quality care in early childhood and drop-in child care spaces, including Stay & Play and Interactive Zone. The role operates in a dynamic, community-based environment and regularly interacts with children, families, team members, volunteers, and other stakeholders. Employment is contingent upon satisfactory performance and successful completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, drug and/or alcohol testing, or other screenings as required by the position or applicable law.
Requirements
- Ability to carry out activities, experiences, and routines under the direct supervision of the Family Experience Director.
- Ability to promote a team environment through positive supervision, communication, and interactions.
- Ability to assist with and deliver care in drop-in child care services, including Stay & Play and Interactive Zone.
- Ability to assist with planning and implementing family programs and events.
- Ability to use a diverse selection of materials, equipment, and experiences for participants.
- Ability to ensure participant and staff safety and follow YMCA procedures.
- Ability to complete opening and closing procedures and follow participant check-in/check-out procedures.
- Ability to follow age guidelines and equipment-setting requirements.
- Ability to report unusual incidents promptly and ensure shift coverage when unavailable.
- Ability to maintain a professional, clean appearance and respectful, committed attitude, adhere to the association dress code, and attend required trainings and meetings.
- Ability to lift and carry up to 40 pounds as needed.
- Ability to perform frequent movement and activities that may include prolonged standing, walking, sitting, kneeling, stooping, crouching, pushing, pulling, and bending.
- Ability to manage multiple activities and priorities, pay continuous attention to detail, and communicate effectively in an active, often noisy environment.
- Employment requires satisfactory performance and completion and maintenance of applicable position requirements, which may include background screening, driver's license review, CPS screening, and drug and/or alcohol testing.
Responsibilities
- Greet youth and families warmly to build connections and help them feel welcomed, accepted, and valued.
- Support activities, experiences, and routines under the direction of the Family Experience Director.
- Provide safe, nurturing care in Stay & Play, Interactive Zone, and other scheduled drop-in child care services.
- Assist with planning and delivering Family Experience programs and events, including family programming, Parents Time Out, birthday parties, and holiday activities.
- Use varied materials, equipment, and play experiences to promote learning, creativity, and developmental growth.
- Follow YMCA policies and procedures to maintain a safe, clean, and energetic environment for participants and staff.
- Complete opening and closing procedures accurately and consistently.
- Follow participant check-in and check-out procedures, age guidelines, and equipment-setting requirements.
- Report unusual incidents promptly using the Association Occurrence Report process and forward reports to the Family Experience Director.
- Arrange shift coverage when unavailable and communicate scheduling needs appropriately.
- Promote a positive team environment through clear communication and supportive relationships.
- Model YMCA core values of caring, honesty, respect, responsibility, and faith in interactions.
- Maintain a professional appearance, follow the association dress code, and attend required meetings and trainings.
- Communicate YMCA policies, programs, and special events.
- Participate in Annual Giving Campaign efforts.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
