Customer Experience

TJX•Tucson, AZ

1d•Onsite

About The Position

The Customer Experience role at TJ Maxx is responsible for promoting an excellent customer experience and overseeing Associates at the front of the store. The role ensures prompt, courteous customer service and promotes loyalty programs while setting an example through engaging with customers and maintaining a clean, organized store. The position also supports store operations, Associate training, safety, and shrink-reduction efforts.

Requirements

Available to work a flexible schedule, including nights and weekends.
Strong understanding of merchandising techniques.
Ability to multitask.
Strong communication and organizational skills, with attention to detail.
Ability to respond appropriately to changes in direction or unexpected situations.
Ability to work effectively with peers and supervisors as a team player.
Ability to train others.
One year of retail experience and six months of leadership experience.

Responsibilities

Promote a positive internal and external customer experience and model outstanding customer service.
Promote honesty and integrity, and maintain confidentiality.
Train and mentor Associates on front-end principles and personalizing the customer experience while promoting loyalty programs.
Assign registers, respond to point-of-sale coverage needs, and coordinate Associate breaks.
Address customer concerns and issues promptly.
Ensure Associates complete tasks according to the store plan, reprioritizing as needed.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in store shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.