Team Leader - Customer Experience FT (Bulverde)

Goodwill San Antonio•San Antonio, TX

2d•$16 - $16•Onsite

About The Position

The Customer Experience Leader is responsible for ensuring a high level of customer experience in the store through personal customer engagement, a clean and orderly sales floor and facilities, and effective merchandising. The role helps customers locate items and answers service questions, while remaining on the sales floor throughout the shift with a primary focus on customer experience. Cash register operation is limited to rare backup situations when needed to support the customer experience. The position also performs lead cashier duties, including training and monitoring cashiers and approving refunds and voids when a manager is absent. Goodwill San Antonio is a nonprofit social enterprise that generates revenue to fund employee and community programs. It focuses on fighting poverty and creating opportunity, supporting employee growth and development, and recirculating used goods to benefit the community and environment. The organization offers skills-development programs, health and well-being benefits, competitive base and bonus pay, savings plans, financial education, store discounts, paid time off, leadership development, and tuition reimbursement.

Requirements

At least 6 months to 1 year of successful experience in a retail, customer-service-oriented environment.
Excellent verbal communication skills with customers and coworkers, and the ability to work effectively as part of a team to achieve mission goals.
Ability to bend, lift, grasp, and move continuously throughout the day, and meet the position’s physical requirements.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.

Responsibilities

Greet customers in a friendly and courteous manner, engage with them, listen to their needs, and guide them in finding items that meet their shopping needs.
Provide professional, positive, and friendly customer service by greeting customers, assisting them, and responding to questions or concerns.
Continuously improve selling techniques and create a positive impression of Goodwill and customers’ purchases.
Train cashiers in customer service and cashier procedures, monitor their performance, and coach cashiers and sales floor staff to support a high-quality customer experience.
Ensure cashiers follow cashier training guidelines.
Approve refunds and voids for cashiers as needed when a manager is absent.
Hang, arrange, and maintain orderly, full clothing and textile racks on the sales floor.
Maintain sales floor presentations and proactively restock merchandise.
Follow loss prevention, inventory control, and compliance procedures.
Operate the cash register only as rare backup in critical situations; receive and accurately process customer payments and transactions, including cash, debit, credit, and gift cards, and issue receipts.
Maintain regular and dependable attendance and punctuality.
Help safeguard Goodwill team members and property from harm, damage, or theft.
Immediately report observed or suspected theft, fraud, violence, or unethical or inappropriate behavior to a supervisor, human resources, or the Ethics Hotline.
Keep aisles clear of debris and remove obstructions from production and sales floors.
Keep work areas and facilities clean and organized, including sweeping, emptying trash cans, and disposing of trash appropriately.
Inform a Team Leader or Manager of possible safety hazards.