Team Lead

Applebee's (Potomac Family Dining Group)•Mechanicsville, VA

14d

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment and Team Member performance, with very limited decision-making authority. It also handles basic opening and closing administration, cash procedures, delivery acceptance and audits, and alcohol service in accordance with applicable laws and company policies. The Team Lead is expected to maintain professionalism, ethics, and integrity and serve as a role model. Other related duties may be assigned.

Requirements

Must be at least 21 years old.
Reading, writing, basic math, and verbal communication skills in English are required.
Reliable transportation and a government-issued driver’s license are required.
High school degree or GED required.
Proven ability to handle complex customer service situations.
Ability to pass the company background check.
1–2 years of supervisory experience, preferably in a casual dining or bar service capacity.
Ability to work 20–40 hours per week and a flexible schedule that includes mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down table tops, table legs, and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the entire shift.
Ability to transport glass racks and cases weighing up to 25 pounds, up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good balance and ability to reach, bend, stoop, kneel, and frequently lift as much as 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision/Mission statement to support people, profits, and guest experience.
Ensure immediate response to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touching and proactively resolving potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure effective safety and security programs comply with company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash handling procedures are completed according to company and brand policy.
Manage alcohol service according to state and federal laws and regulations, as well as company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, and integrity and serve as a role model.
Perform other related duties as required and assigned.