Team Lead

ANDREW WOMMACK MINISTRIES INC•Woodland Park, CO

73d•$20 - $20•Onsite

About The Position

The purpose of the Team Lead is to oversee efficient and effective operations by providing direct oversight, coaching, and training to their team of phone ministers. This role involves assisting the Shift Lead, participating in team meetings, providing direct oversight and support to ministers, identifying team needs, administering corrections, managing team schedules, providing technical support, preparing and holding team meetings, communicating ministry vision, monitoring callers, managing the Floor Page, and operating as Acting Shift Lead when necessary. The Team Lead will also complete phone calls and written responses on an as-needed basis and perform other duties as assigned.

Requirements

Excellent verbal and written communication skills with strong listening, teaching, and coaching skills
Able to exercise a high degree of judgment, diplomacy, and an impeccable commitment to confidentiality
Excellent customer service skills
Comprehensive knowledge of Andrews' teaching
Demonstrated excellence in a current role within Communication Services
Demonstrates leadership abilities and has the maturity and professionalism of overseeing a team of 8 ministers with skill, proficiency, and firm commandment of adherence to ministry standards
Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite
Excellent Windows-based computer navigation skills with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and SharePoint
Effective problem-solving skills, including technical resolution
Demonstrated excellence in understanding and adherence to department policies and procedures
Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
Working knowledge of all skillsets within Communication Services required
High school diploma or equivalent education is required
Communication Services experience is required
1-3 years of customer service experience is required

Nice To Haves

A Charis Bible College student or graduate is preferred
Ministry experience preferred
Professional supervisory experience preferred
Previous experience leading or overseeing a team is preferred

Responsibilities

Assist the Shift Lead with a positive, efficient work environment for the phone staff
Participate in weekly or biweekly Shift Lead team meetings and monthly Team Lead meetings
Provide direct oversight, support, coaching, and quality control to ministers on phone and written communications.
Identify team members' needs and create resources for their learning and growth in partnership with the Training team.
Administer corrections for basic duties compliance and prepare disciplinary documentation, as deemed necessary
Manage organization, schedule adherence, and booth adherence of their minister team
Provide technical support and user set-up for ministers
Prepare and hold team meetings as instructed by the Dean Radtke Leadership Training Model, and communicate relevant information to all necessary staff members promptly
Consistently review the ministry's vision and mission with the team and pursue opportunities to best utilize ministers' talents within the department, identify and close gaps, and provide innovative solutions and recommendations
Monitor concerning callers and recommend placement on the RCS list or Blacklist to the Shift Lead
Team and Training Team to balance the priorities of the ministry, their team of ministers, and the callers
Manage the Floor Page to pass on/assign/approve Donation Center Forms, Callbacks, and Time Adjustment Forms from your team of ministers
Operate as Acting Shift Lead when a Shift Lead is not on duty: duties will include taking/delegating Supervisor Calls, Error Reporting, and monitoring call volume
Complete phone calls and written responses on an as-needed basis
Other duties as assigned