Team Lead

Planet Fitness - Baseline Fitness•Westminster, CO

44d•$17 - $17•Onsite

About The Position

The Team Lead assists in overseeing gym operations to ensure a positive member experience. The role supports staff development and member service, handles a range of front-desk tasks, assists with team member management, and provides backup support to the Club Manager as needed. The Team Lead also helps maintain the club’s appearance, support marketing efforts, and manage supplies, inventory, and reports.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 lbs. for less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Assist with member service oversight and ensure staff provide a great customer experience.
Answer phone calls politely and help with questions or concerns; take information calls.
Assist with member check-ins, sign-ups, cancellations, and updates to member account information.
Meet potential members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current marketing promotions.
Assist in ordering supplies, maintaining inventory, and tracking reports as needed.