Team Lead

Potomac Family Dining Group•Ashland, VA

13d•Onsite

About The Position

The Team Lead is a supervisory position primarily responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests. The role operates according to Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service, with very limited decision-making authority. The Team Lead supervises hourly Team Members on shift and maintains a professional, ethical, and role-model presence. The position includes supporting restaurant operations, guest experience, food and beverage service, safety, sanitation, inventory, cash handling, deliveries, and opening and closing tasks. The schedule may range from 20 to 40 hours per week and includes flexible mornings, mid-day shifts, evenings, weekends, and holidays. The work is fast-paced and may involve wet floors, loud noises, and outdoor conditions. Travel is negligible.

Requirements

Must be 21 years of age or older.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience.
Ability to work 20–40 hours per week on a flexible schedule that includes mornings, mid-day shifts, evenings, weekends, and holidays.
Ability to wipe down tables and booth seats and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Mobility throughout the entire shift and ability to stand and exert fast-paced mobility for up to four hours at a time.
Good sense of balance and ability to reach, bend, stoop, and kneel; frequently lift up to 50 pounds.
Frequent immersion of hands in water every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification is a plus.
Bilingual experience is a plus.
Supervisory experience in casual dining or bar service is preferred.

Responsibilities

Assist in supervising the restaurant environment during scheduled shifts.
Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision / Mission statement to support people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Provide a high-quality guest experience through table touching and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions related to restaurant opening and closing procedures.
Ensure cash handling procedures follow company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Operate with professionalism, ethics, and integrity while maintaining a role-model image.
Perform other related duties as required and assigned.