Team Lead
About The Position
As a Team Lead, you will be responsible for leading a team on shift to create and execute an incredible customer experience at every touch point of their experience at Foxtrot. During a typical shift, you will be flexing and moving about the store to meet the business needs. During peak times, you might find yourself working in a position side by side with the team. As a part of your shift routines, you will be deploying and coaching the team to meet the business and customer expectations. You will be trained in all areas, and a Team Lead role is a great stepping stone to Assistant Store Manager. You will be a Host, pausing to connect with customers, providing recommendations, and making connections. As a Leader on Duty, you will set the tone for a shift, clearly communicating expectations and tasks, creating a positive environment for feedback, and celebrating wins. You will apply a practical approach and good judgment to tasks and issues, taking on challenging situations and reflecting on ways to improve. You will be responsible for preparing and serving our cafe menu, including working in the kitchen and on bar, and will receive full training as a Barista. You will also be responsible for merchandising, creating a visually appealing retail space through stocking, receiving, organizing, and resets. You will execute shift inventory tasks, identify issues, problem-solve, and communicate actions. Additionally, you will deliver a seamless experience for online customers through cafe pickup and delivery. The responsibilities and duties of this position described here are representative; this is not a comprehensive list and other duties may be assigned.
Requirements
- Previous supervisor or leadership experience
- Must be at least 21 in order to sell or handle alcohol
- Able to model and lead others to deliver exceptional experience to our customers.
- Be able to make decisions and adjust to business needs in the absence of the Store Manager or Assistant Store Manager.
- Outgoing and personable – enjoys interacting with customers.
- Must be able to lift up to 40 pounds of boxes up and down stairs.
- Strong communication skills (written and spoken).
- Passion for high-quality goods, especially in food and beverage.
- Able to successfully complete Foxtrot’s Barista Certification & all other required certifications
- Punctual, dependable & reliable, with some weekend availability required.
Responsibilities
- Lead by example to create a welcoming and safe work environment for our people and customers.
- Educate and answer customer questions on Foxtrot products and store layout.
- Ensure key business initiatives are offered for our customers.
- Serve as a go-to for store team members, in the absence of a manager, to assist & escalate as needed.
- Assist in training new store team members during their onboarding, to build a top-notch experience.
- Delegate tasks & zones to store team members, including yourself, to ensure optimal operations on both in-store retail & delivery fulfillment.
- Complete store opening & closing tasks in detail and with thoroughness, serving as a trusted key holder.
Benefits
- Competitive hourly rates & pooled tips
- Weekly pay
- Holiday premium pay
- Paid time off (sick days and general use)
- Referral bonus program
- Pre-tax commuter benefits (for transit and parking)
- Opportunities for career growth and advancement
- Healthcare benefits (after 90 days for team members working 25+ hours a week)
- Employee assistance program (free and available to you)
- Daily perk: One free café drink every day (yes, even when you’re off!)
- Discounts: 40% off coffee, café items, and prepared food; 25% off retail products
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
