Team Lead

Planet Fitness - Baseline Fitness•Lakewood, CO

6d•$17 - $17•Onsite

About The Position

The Team Lead assists with overseeing gym operations to support a positive member experience. The role includes staff development and member-service oversight, along with hands-on front desk work, team member support, and assistance with club cleanliness, marketing, and inventory.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 lbs. for less than 30% of the time.
Demonstrates active listening, empathy, and collaborative problem-solving.
Demonstrates tact and appropriate behavior and language in interactions.
Maintains timely communication with team members and supervisors.

Responsibilities

Assist in training and developing staff.
Help oversee member services and ensure staff provide a great customer experience.
Answer phone calls politely and help with questions or concerns, including information calls.
Assist with member check-ins, sign-ups, cancellations, and account updates.
Meet prospective members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.