Team Lead

Sky Zone•Dublin, CA

3d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role builds operational and leadership experience while supporting the park’s daily operations and guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping ensure safety, operational excellence, and team accountability. The Team Lead leads from the floor, coaches and supports team members across departments, and steps into operational areas as needed. Responsibilities also include promoting memberships and programs, providing excellent guest service, enforcing safety policies, completing incident reports when necessary, and ensuring that shift procedures, cleanliness, and park readiness are maintained. This position requires availability for evenings, weekends, and holidays, and the ability to work throughout a high-energy, often loud park environment. Full-time employees are offered medical, dental, and vision coverage, as well as a 401(k) plan with company matching, subject to eligibility requirements. Compensation is $22.00 plus bonus, based on qualifications, experience, and performance.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into higher levels of responsibility.
Strong interpersonal and communication skills, with the ability to motivate, coach, and positively influence others.
A hands-on, team-first mindset and willingness to step in where needed and support others.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and the ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Engage guests, identify sales opportunities, and promote memberships, programs, and other park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain cleanliness and operational readiness throughout the park.
Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and maintain park cleanliness and safe working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the part-time flex lead assignment where available, work primarily on weekends and rotate as needed to cover other Leads’ breaks and time off.