Team Lead

Potomac Family Dining Group•Staunton, VA

13d•Onsite

About The Position

The Team Lead is a supervisory position responsible for leading a shift, team members, and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. The Team Lead supports guest service, team-member performance, food and beverage quality, inventory, safety, cleanliness, cash handling, and opening and closing procedures. The position also handles alcohol service in accordance with applicable laws and company policies, accepts and audits deliveries, and maintains a professional, ethical, and role-model presence.

Requirements

Must be 21 years old or older.
High school degree or GED required.
Reading, writing, basic math, and verbal communication skills in English required.
Reliable transportation and a government-issued driver’s license required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience; casual dining or bar service experience preferred.
Ability to work 20–40 hours per week and a flexible schedule that may include mornings, mid-day shifts, evenings, weekends, and holidays.
Key competencies include sound judgment, decision-making, problem-solving, organization and planning, communication, attention to detail, coaching, accountability, and being friendly and engaging.
Ability to use the listed restaurant, kitchen, bar, cleaning, office, and computer equipment.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.
Supervisory experience in a casual dining or bar service capacity.

Responsibilities

Lead shift operations and assist in supervising the restaurant environment.
Ensure prompt, friendly service and a high-quality guest experience in accordance with company guidelines.
Build a culture guided by the company Vision and Mission, with attention to people, profits, and guest experience.
Respond promptly to verbal guest complaints and ensure they are corrected.
Use table touching and proactive service to address potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs follow company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete assigned administrative functions related to restaurant opening and closing procedures.
Ensure cash handling procedures are followed according to company and brand policy.
Manage alcohol service in compliance with state and federal laws and regulations and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, integrity, and a role-model image.
Perform other related duties as required and assigned.