Team Lead

Planet Fitness•Denver, CO

About The Position

The Team Lead assists with oversight of gym operations to ensure a positive member experience. The role helps train and develop staff, supports member services and team member management, and provides backup to the Club Manager as needed. It also involves front desk work, maintaining the club’s appearance, supporting marketing efforts, and assisting with supplies, inventory, and reporting.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a strong customer experience.
Answer phone calls politely and assist callers with questions or concerns, including information calls.
Assist with member check-ins, sign-ups, cancellations, and account updates.
Welcome prospective members and provide gym tours.
Help resolve member service issues and answer questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee gym cleanliness and appearance.
Assist with marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.