O&O Team Lead

Sky Zone•Knoxville, TN

4d•$14 - $16•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership experience, including acting as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads help keep the park running safely and smoothly while delivering strong guest experiences and developing their leadership skills. The position leads from the floor by supporting, coaching, and delegating to team members across departments, stepping into operational areas as needed, and communicating guest issues, operational challenges, and safety concerns to the Management Team. Depending on the rotation, the Team Lead supports front desk performance and membership sales, oversees parties and events, or manages café inventory, health and safety standards, facility upkeep, and improvement projects. A part-time Flex Lead option is noted as unavailable at some park locations and is primarily available on weekends to cover breaks and time off for other Leads. The role requires working in a high-energy, often loud park environment, moving throughout the park, and lifting and carrying at least 20 pounds as needed, with or without reasonable accommodation. Compensation is $14.00–$16.00 per hour based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements for the 401(k).

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including point-of-sale systems and tools such as Microsoft Office Suite and Teams, and ability to learn new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to grow into greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to stay respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.
Hands-on, team-first approach; personal ownership, follow-through, sound judgment, and willingness to lead by example.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.
Curiosity about how daily operations connect to shift flow, guest experience, safety, and team performance.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to support guest experiences and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.
Model service excellence and mentor team members in customer engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
As Sales & Service Lead, drive front desk performance and membership sales, uphold Sky Zone’s WOW service standards, and coach team members to improve conversions and guest satisfaction.
As Parties & Events Lead, oversee birthday parties, group events, and corporate outings; manage scheduling, staffing, and upsell opportunities; and support a positive guest experience from booking through event completion.
As F&B & Facilities Lead, manage café inventory and ordering, maintain health and safety standards, oversee equipment and attraction maintenance and park cleanliness, and lead facilities projects.
As a Part-time Flex Lead, primarily work weekends and rotate as needed to cover breaks and time off for other Leads; this option is not available at all park locations.