O&O Team Lead

Sky Zone•Duluth, MN

21h•$16 - $18•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational responsibility and leadership experience, including serving as Manager on Duty when the General Manager or Operations Manager is not present. Team Leads provide on-the-floor leadership, support team members across departments, and help maintain safe, consistent operations and excellent guest experiences. The role may involve leading front desk performance and membership sales, overseeing parties and events, or managing café inventory, food safety, facilities, and equipment readiness. Team Leads are expected to set a positive example, coach and support colleagues, address guest and operational concerns, and help ensure the park is clean, safe, and operating effectively. Compensation starts at $16.00 per hour, with a full pay range up to $18.00 per hour based on qualifications and experience.

Requirements

Must be at least 18 years old.
At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Prior supervisory or leadership experience.
Basic proficiency with technology, including POS systems and Microsoft Office Suite and Teams, and comfort learning new platforms.
Availability to work evenings, weekends, and holidays.
Reliable, self-motivated, organized, and eager to take on greater responsibility.
Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
Ability to understand how daily operations connect to shift flow, guest experience, safety, and team performance.
Hands-on, team-first approach and willingness to support others wherever needed.
Personal ownership, preparedness, follow-through, and ability to lead by example.
Sound judgment and ability to remain respectful, calm, and coachable in high-pressure situations.
Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Serve as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Drive membership and program sales by engaging guests and promoting park offerings.
Model service excellence and mentor team members in guest engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, promote service standards, and coach team members on conversions and guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
Oversee maintenance of equipment and attractions, and park cleanliness, to ensure facilities are safe and in good working condition.
Lead facilities projects to improve the guest experience and maintain the park’s appearance.
For the Part-time Flex Lead option, provide weekend service and engagement support and rotate as needed to cover other Leads’ breaks and time off.