O&O Team Lead

Sky Zone•Knoxville, TN

3d•Onsite

About The Position

The Team Lead is a hands-on, early-leadership role at Sky Zone for a dependable, driven person ready to develop operational and leadership skills. The role rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities, with responsibility for supporting park operations and delivering a strong guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping ensure operational excellence, safety compliance, and team accountability. The Team Lead leads from the floor by coaching, supporting, and delegating to team members; stepping into operational areas as needed; promoting memberships and programs; and communicating guest issues, operational challenges, and safety concerns to management. The role also includes enforcing safety policies, completing incident reports when needed, following opening, closing, and shift procedures, and maintaining park cleanliness and readiness. In the rotational leadership areas, the Team Lead supports front desk service and membership sales, oversees parties and events from booking through completion, and manages café inventory, facility cleanliness, equipment and attraction readiness, and facilities projects. Compensation is $14.00–$16.00 per hour based on qualifications and experience. Full-time employees are offered medical, dental, and vision coverage and a 401(k) plan with company matching, subject to eligibility requirements.

Requirements

Be at least 18 years old.
Have a minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
Have prior supervisory or leadership experience.
Have basic technology proficiency, including point-of-sale systems, Microsoft Office Suite, and Teams, and be comfortable learning new platforms.
Be available to work evenings, weekends, and holidays.
Have strong interpersonal and communication skills and the ability to motivate, coach, and positively influence others.
Be reliable, self-motivated, organized, and eager to grow into greater responsibility.
Demonstrate a hands-on, team-first mindset and willingness to support others and step in where needed.
Demonstrate personal ownership, preparation, follow-through, and leadership by example.
Use sound judgment and remain respectful, calm, and coachable in high-pressure situations.
Be able to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
Be able to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

Background in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
Coach, support, and delegate to team members across departments through proactive, on-the-floor leadership.
Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
Promote memberships and programs by engaging guests and identifying sales opportunities.
Model service excellence and mentor team members in guest engagement.
Enforce safety policies and complete incident reports when necessary.
Ensure opening, closing, and shift procedures are completed consistently and accurately.
Maintain park cleanliness and operational readiness throughout the shift.
Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and execution from booking through completion.
Manage café inventory and ordering, and ensure health and safety standards meet inspection requirements and guidelines.
Oversee maintenance of equipment and attractions and maintain cleanliness across the park.
Lead facilities projects that improve the guest experience and maintain the park's appearance.
For the Part-time Flex Lead option where available, work primarily weekends and rotate as needed to cover other Leads' breaks and time off.