Team Lead
About The Position
The Team Lead assists with overseeing gym operations to ensure a positive member experience. The role supports staff training and development, member service, front desk operations, team member management, club cleanliness, marketing efforts, and supply and inventory administration. The Team Lead provides backup support to the Club Manager as needed and helps ensure adherence to company policies and procedures. The position requires a customer-focused approach, active listening, problem-solving, diplomacy, and timely communication with team members and supervisors. Minimum qualifications include honesty, a strong work ethic, strong customer service skills, strong communication, organizational, and leadership skills, and basic computer proficiency.
Requirements
- Honesty and a good work ethic.
- Strong customer service skills.
- Strong communication, organizational, and leadership skills.
- Basic computer proficiency.
- Ability to stand and walk for at least 75% of the shift.
- Ability to talk in person or on the phone for at least 75% of the shift.
- Ability to lift up to 50 pounds for less than 30% of the time.
Responsibilities
- Assist in training and developing staff.
- Help oversee member service and ensure staff provide a great customer experience.
- Perform front desk tasks, including answering calls politely, taking information calls, and assisting with member check-ins, sign-ups, cancellations, and account updates.
- Welcome potential members and provide gym tours.
- Help resolve member service issues and questions.
- Assist with team member management and provide backup support to the Club Manager as needed.
- Ensure adherence to company policies and procedures.
- Help create and maintain a positive image for the club.
- Help oversee the cleanliness and appearance of the gym.
- Assist with marketing efforts and ensure team members know about and are trained on current promotions.
- Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Benefits
- Dollars for Scholars Program
- Employee Appreciation Program
- Free membership for the employee and one family member or friend
- Team Member Support Team
- Health insurance
- Dental insurance
- Vision insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
