Team Lead

Planet Fitness - Baseline Fitness•Baton Rouge, LA

27d

About The Position

The Team Lead assists with overseeing gym operations to help ensure a positive member experience. The role supports staff training and development, member service, front-desk operations, team member management, club cleanliness, marketing efforts, and supply and inventory tracking. The Team Lead also provides backup support to the Club Manager as needed.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to communicate and interact with customers, coworkers, and the public in a way that exceeds customer needs.
Ability to listen actively, empathize, and work with others to solve problems.
Ability to recognize and define problems, analyze relevant information, consider alternative solutions, and seek assistance when needed.
Ability to demonstrate tact and use appropriate behavior and language in interactions.
Ability to maintain timely communication with team members and supervisors.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Answer phone calls politely and help with questions or concerns, including information calls.
Assist with member check-ins, sign-ups, cancellations, and account updates.
Meet and greet potential members and provide gym tours.
Help resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.