O&O Park Team Lead (PT)

Sky Zone • Silverdale, WA

9d • $19 - $20 • Onsite

About The Position

The Team Lead is a hands-on, early-leadership role that rotates through Sales & Service, Parties & Events, and Food & Beverage/Facilities. The role provides operational leadership, guest service, sales support, and leadership development. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty, helping ensure safe, accountable, and smooth park operations.

Team Leads work on the floor, coach and support team members, help across operational areas, and communicate guest concerns, operational challenges, and safety issues to management. Depending on the rotation, they may lead front desk and membership sales, oversee parties and events, or manage café inventory, facility maintenance, equipment, cleanliness, and related safety standards. A part-time Flex Lead option is available at some park locations, primarily for weekends and coverage of other Leads’ breaks and time off.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including point-of-sale systems, Microsoft Office Suite, and Teams, and comfort learning new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Ability to understand how daily operations relate to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help where needed.
• Personal ownership, preparedness, follow-through, and leading by example.
• Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout all areas of the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds as needed, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experience and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team in a timely manner.
• Promote park offerings and drive membership and program sales by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and support guest satisfaction.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, upselling, and event execution.
• Manage café inventory and ordering; maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee maintenance of equipment and attractions, park cleanliness, and facilities projects to maintain a safe, clean, and appealing environment.
• For the part-time Flex Lead option, primarily work weekends and rotate as needed to cover other Leads’ breaks and time off.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401(k) plan with company matching; eligibility is based on age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed