O&O Park Team Lead (PT)

Sky Zone • Silverdale, WA

7d • Onsite

About The Position

The O&O Park Team Lead is a hands-on, early-leadership role designed for people ready to develop operational and leadership skills. Team Leads rotate through Sales & Service, Parties & Events, and Food & Beverage/Facilities, taking responsibility for shift operations and guest experience. When the General Manager or Operations Manager is not present, the Team Lead serves as Manager on Duty and helps ensure the park runs safely and effectively.

The role involves leading from the floor, supporting and coaching team members, stepping into operational areas as needed, promoting memberships and programs, and maintaining safety, cleanliness, and operational readiness. Team Leads may also specialize in sales and service, events, or food and beverage and facilities responsibilities. A part-time flex lead option is available at some park locations, primarily for weekend coverage and covering other Leads’ breaks and time off.

Requirements

• Must be at least 18 years old.
• At least 2 years of progressive experience in operations or guest-facing roles; fast-paced experience is ideal.
• Prior supervisory or leadership experience.
• Basic proficiency with technology, including POS systems, Microsoft Office Suite, and Teams, and willingness to learn new platforms.
• Availability to work evenings, weekends, and holidays.
• Reliable, self-motivated, organized, and eager to take on greater responsibility.
• Strong interpersonal and communication skills, including the ability to motivate, coach, and positively influence others.
• Interest in how daily operations connect to shift flow, guest experience, safety, and team performance.
• Hands-on, team-first approach and willingness to help wherever needed.
• Personal ownership, preparedness, follow-through, and a willingness to lead by example.
• Sound judgment and the ability to remain respectful, calm, and coachable under pressure.
• Ability to move throughout the park and interact with guests and team members in a high-energy, often loud environment.
• Ability to lift and carry at least 20 pounds, with or without reasonable accommodation.

Nice To Haves

• Experience in retail sales, food and beverage, amusement or entertainment, or recreation.

Responsibilities

• Act as Manager on Duty when the General Manager or Operations Manager is not present, ensuring operational excellence, safety compliance, and team accountability.
• Provide on-the-floor leadership by coaching, supporting, and delegating to team members across departments.
• Work in operational areas such as Programs, Café, Front Desk, and Events as needed to maintain guest experiences and operational flow.
• Communicate guest issues, operational challenges, and safety concerns to the Management Team.
• Promote memberships and programs by engaging guests and identifying sales opportunities.
• Model service excellence and mentor team members in customer engagement.
• Enforce safety policies and complete incident reports when necessary.
• Ensure opening, closing, and shift procedures are completed consistently and accurately.
• Maintain park cleanliness and operational readiness throughout the shift.
• Lead front desk performance and membership sales, coach team members on conversions, and deliver Sky Zone’s service standards.
• Oversee birthday parties, group events, and corporate outings, including scheduling, staffing, and upsell opportunities.
• Manage café inventory and ordering, and maintain health and safety standards in accordance with inspection requirements and guidelines.
• Oversee equipment, attraction, and park maintenance to ensure spaces are safe, clean, and in good working condition.
• Lead facilities projects that improve the guest experience and maintain the park’s appearance.
• For the part-time flex lead option, provide weekend service and engagement support as needed and cover breaks and time off for other Leads.

Benefits

• Full-time employees receive medical, dental, and vision coverage.
• Full-time employees receive a 401(k) plan with company matching; eligibility is subject to age and tenure requirements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed