Team Lead

Planet Fitness - Baseline Fitness•Lafayette, LA

28d

About The Position

The Team Lead assists with oversight of gym operations to support a positive member experience. The role helps train and develop staff, oversee member service, manage front-desk activities, support team members and the Club Manager, and maintain the club’s policies, appearance, and marketing efforts. The Team Lead may also assist with supplies, inventory, and reporting.

Requirements

Honesty and a strong work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to demonstrate customer-focused communication, active listening and empathy, problem solving, diplomacy, and timely communication with team members and supervisors.

Responsibilities

Assist in training and developing staff.
Assist with member service oversight and help ensure staff provide a great customer experience.
Handle front-desk tasks, including answering phone calls and information calls; assisting with member check-ins, sign-ups, cancellations, and account updates; greeting prospective members and providing gym tours; and helping resolve member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Assist with overseeing gym cleanliness and appearance.
Assist in managing marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.