Team Lead

Potomac Family Dining Group•Waynesboro, PA

13d

About The Position

The Team Lead is a supervisory position responsible for leading a shift and its people and processes to deliver superior food and beverage service to restaurant guests in accordance with Potomac Family Dining Group and Applebee’s brand standards for timeliness, accuracy, and guest service. The role assists with supervising the restaurant environment during scheduled shifts and has very limited decision-making authority. The Team Lead may supervise any hourly Team Member working that shift and also performs other related duties as required and assigned. The position requires working 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays. Work takes place in a fast-paced restaurant environment, with possible exposure to wet floors, loud noises, and outdoor conditions. Travel is negligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 21 years old.
English reading, writing, basic math, and verbal communication skills are required.
Reliable transportation and a government-issued driver’s license are required.
High school diploma or GED is required.
Proven ability to handle complex customer service situations.
Ability to pass a company background check.
1–2 years of supervisory experience, preferably in casual dining or bar service.
Ability to work 20–40 hours per week on a flexible schedule that may include mornings, midday shifts, evenings, weekends, and holidays.
Ability to wipe down table tops, table legs, and booth seats, and pick up floor debris.
Ability to transport plates, glasses, and baskets between the service bar and kitchen more than 30 times per shift.
Mobility throughout the shift and ability to transport glass racks and cases weighing up to 25 pounds up to 15 times per shift.
Ability to stand and exert fast-paced mobility for periods of up to four hours.
Good sense of balance and ability to reach, bend, stoop, and kneel.
Ability to frequently lift up to 50 pounds.
Ability to immerse hands in water frequently, approximately every five minutes throughout a shift.
Ability to speak clearly and listen attentively to guests and other employees.

Nice To Haves

ServeSafe Alcohol Certification.
Bilingual experience.

Responsibilities

Ensure prompt, friendly service according to company guidelines.
Build a culture guided by the Vision and Mission statement to support people, profits, and guest experience.
Ensure immediate responses to and correction of verbal guest complaints.
Promote a high-quality guest experience through table touches and proactive resolution of potential guest issues.
Teach and enforce alcohol awareness.
Assist in maintaining adequate inventory levels.
Ensure product preparation and presentation meet company standards.
Ensure safety and security programs are carried out according to company policy and government standards, and report concerns to the Associate or General Manager.
Promote restaurant organization, cleanliness, and sanitation.
Complete basic assigned administrative functions associated with restaurant opening and closing procedures.
Ensure cash-handling procedures are completed according to company and brand policy.
Manage alcohol service according to applicable state and federal laws and regulations, and company and brand policies and standards.
Accept and audit deliveries.
Assist in supervising Team Member performance.
Maintain professionalism, ethics, and integrity, and serve as a role model.