Team Lead

Planet Fitness - PF Baseline Fitness•LaPlace, LA

20d

About The Position

The Team Lead assists with oversight of gym operations to ensure a positive member experience. This role helps train and develop staff, supports member service and team member management, and provides backup support to the Club Manager as needed. The Team Lead is highly involved in front desk duties, including answering calls, assisting members with check-ins and account updates, greeting prospective members, and helping resolve member questions and concerns. The role also supports club cleanliness and appearance, marketing efforts, and supply ordering and inventory tracking.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Strong communication, organizational, and leadership skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.

Responsibilities

Assist in training and developing staff.
Help oversee member service and ensure staff provide a great customer experience.
Perform front desk tasks, including answering calls and information inquiries, helping with check-ins, sign-ups, cancellations, and account updates.
Greet prospective members and provide gym tours.
Help facilitate resolution of member service issues and questions.
Assist with team member management and provide backup support to the Club Manager as needed.
Ensure adherence to company policies and procedures.
Help create and maintain a positive image for the club.
Help oversee gym cleanliness and appearance.
Assist with marketing efforts and ensure team members know about and are trained on current promotions.
Assist with ordering supplies, maintaining inventory, and tracking reports as needed.
Demonstrate strong customer service, listening, problem-solving, diplomacy, and timely communication.