Team Lead

Tecovas • Pittsburgh, PA

12d • $18 - $21

About The Position

Tecovas is seeking a part-time Team Lead to help create a profitable, customer-centric store environment by developing the team and managing total store operations. The role supports product flow and uses merchandising and customer-service skills to create a compelling in-store experience. The Team Lead supports the Store Manager with talent and succession planning, sets goals and conducts regular touch-bases with direct reports, and helps maintain strong communication and teamwork. The position also delivers premium customer service and product services, supports omnichannel processes, maintains visual and operational standards, and promotes compliance with loss-prevention procedures.

Requirements

• At least 2 years of retail management experience.
• Available to work 15–20 hours per week.
• Exceptional leadership, selling, and customer-service skills.
• Strong merchandising skills and a history of delivering financial results.
• Proven record of hiring and developing talent.
• Experience in coaching, counseling, and conflict resolution.
• Independent, proactive, results-driven work ethic.
• Utmost character, honesty, and transparency.
• High school diploma required.
• At least 18 years of age.
• Able to stand and walk for extended periods and reach overhead, bend, squat, and kneel while organizing and stocking inventory.
• Able to deliver excellent customer service while implementing loss-prevention practices.
• Able to regularly lift up to 30 pounds and perform store maintenance tasks.
• Reliable transportation.
• Available to work weekends (Friday, Saturday, and Sunday), evenings, and holidays as needed.

Nice To Haves

• College degree preferred.

Responsibilities

• Support the Store Manager in recruiting, hiring, and retaining top talent.
• Support the Store Manager in creating and maintaining a succession strategy.
• Foster communication and teamwork to balance operational, visual, and customer priorities.
• Administer performance appraisals, set goals, and conduct consistent touch-bases with direct reports.
• Cultivate an environment of genuine customer connection.
• Demonstrate extraordinary service and act as a brand ambassador reflecting company values.
• Facilitate an energized pace, positive service environment, and team development.
• Deliver detailed product services, including branding, debossing, boot stretching, brim shaping, and boot shines.
• Understand the omnichannel business, implement processes, and use tools to better serve customers.
• Facilitate the sharing of product knowledge.
• Uphold stock-to-sales processes and presentation standards, and manage product placement.
• Maintain an effective store structure, floor plan, and appropriate fixture usage.
• Uphold and ensure compliance with shipment, transfer, and restock standards.
• Follow internal and external loss-prevention procedures and build awareness of them.
• Set clear objectives and expectations to support a consistent store experience and excellent operational and visual standards.
• Encourage and demonstrate adaptability, positively effecting change and enabling the team to execute a shared vision.

Benefits

• Competitive hourly compensation plus incentives.
• Free boots and a generous employee discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED